Senior Business Analyst - Customer Insights (m/f/d)

Job Description

Do you want to go beyond visualizing data and actively shape the future of mobility through advanced analytics? With us, you'll start where standard reporting ends. As part of our Customer Experience and Retail Sales team, you'll develop highly precise predictive models to understand tomorrow's customer behavior today. Your focus won't be on maintaining dashboards, but on generating actionable insights and strategic decision frameworks for our top management. If you're a Python expert, already integrating AI tools like Cursor into your workflow, and seeking direct business impact, you've come to the right place.

YOUR ROLE AT SIXT

• You develop and implement advanced machine learning models to predict churn probabilities, customer satisfaction (CSAT/NPS), and customer lifetime value
• Using complex pattern analysis, you identify the underlying causes behind customer issues and derive concrete optimization opportunities
• You translate complex data analyses into compelling storyboards and decision frameworks for top management to directly influence SIXT's strategic direction
• You actively leverage cutting-edge AI development tools (such as Cursor) to make your analysis pipelines and Python scripts more efficient and scalable
• You won't work in an isolated data silo: you're directly embedded in the business unit, experiencing firsthand how your analyses translate into real business actions

YOUR SKILLS MATTER

• Quantitative Background  You hold a degree in (Business) Informatics, Mathematics, Statistics, Data Science, or a comparable field with a strong focus on analytics
• Tech Stack & Python  You're an expert in Python and proficient with data science libraries (e.g., Pandas, Scikit-learn, XGBoost) and you master SQL at a senior level for complex data modeling
• Machine Learning Expertise  You possess solid experience applying statistical methods and machine learning algorithms to real business cases
• AI & Tool Affinity  You're ahead of the curve, using AI-powered coding editors like Cursor to boost productivity and have a passion for the modern data stack ecosystem
• Business Acumen & Communication  You possess the ability to present complex technical matters precisely and appropriately for stakeholders, acting as a persuasive advisor

WHAT WE OFFER

• Extra benefits Enjoy discounts on SIXT rent, share, ride and SIXT+, attractive vehicle leasing offers, and exclusive deals with partners for travel, tech, fashion and more
• Mobility Boost You will receive a monthly allowance from us as a contribution to your individual mobility
• Future security We contribute to your retirement plan and support you with capital-forming benefits to ensure you are well covered
• Feel-good atmosphere Stay active with our modern SIXT gym, various leisure activities like the gaming area or the SIXT choir, and enjoy our high-quality employee restaurant
• Flexibility Enjoy 30 days of vacation and a hybrid working model with flexible hours
• Giving back Take one day each year to volunteer at a charitable organization dedicated to supporting children

Additional Information

About us:

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!