Technical Architect - ServiceNow Specialist(m/f/d)*

This role will be part of the Corporate Functions Tower for Group Technology ( IT 1.12), which oversees IT service delivery and manages key relationships across all corporate and central units, including Finance, HR, Legal & Compliance, Services/Facilities, and Procurement. The Tower also manages cross-functional domains such as document management, collaboration platforms, corporate websites, and Group-wide Identity Access Management (IAM), as well as selected central platforms and Regulatory/Integrated Risk Management (IRM) product delivery.

Munich Re is a global market leader in re-insurance, global specialty insurance and digital solutions . New technologies are disrupting the insurance value chain. Our innovative minds in IT spearhead the transformation and make change happen. We support clients with a comprehensive range of insurance and risk management products. Our goal is to become even more digital through the expertise of our IT & Tech specialists, and by leveraging data and insights to support innovation and client service. We are therefore making targeted IT investments and helping our insurance clients and partners to tackle problems in the modern digital world with innovative and forward-looking solutions.

As a Technical Architect you will create, iterate, and maintain technical and data architectures. In this role, you will ensure a high quality technical system design which supports system performance, at optimal operational cost under the circumstances of flexibility and future change.

Your job

• Take over the technical architecture responsibility as well as supporting the entire lifecycle process for all ServiceNow based end products for our internal customer of Central Procurement (CP), Real Estate Services (RES) and Human Resources (HR). These end products are based on App-Engine technology, Workspace Service Delivery (WSD) and Human Resources Service Delivery (HRSD).
• Drive from a technical architecture perspective the development, testing and implementation of business requirements, leveraging existing architectural patterns whenever possible, and reporting on delivery commitments to ensure capabilities are implemented as expected and to agreed timeframes
• Ensure adherence to appropriate standards (performance, monitor capability, patterns, audit acceptability, secure environment), compliance to regulatory requirements (VAIT) and a balance between functional, service quality and systems management requirements
• Provide support to solution architects as needed on both transform projects and throughout the lifecycle of the product
• Work with enterprise architects to ensure that project designs and solutions are prepared for review at the EA solution design forum
• Identify opportunities and suggest improvements to the strategic, core and support processes of the business functions as needed and uses appropriate tools - including logical models of components and interfaces - to contribute to the development of systems architectures in specific business or functional areas
• Work with other members of the team, key stakeholders and strategic partners to define requirements and identify solutions consistent with defined scope, methodology, and technology
• Build partnerships at multiple levels within the company, including within the architecture community
• Analyze business/project requirements and demand across the value chain and in alignment with the enterprise architectural roadmap, providing key analytical skills to enable business problems to be understood and the subsequent requirements for IT systems to be documented, tested and delivered.

Your profile

• University degree, preferably in Computer Science, IT or similar field
• 3+ years of experience in a fast paced, global and regulated business environment and several years working on software development projects as a developer and architect and hence in-depth knowledge of the processes of the entire software development and product lifecycle
• 5+ years of experience with proven ServiceNow architecture, admin and development skills, ideally already with ServiceNow WSD and App Engine technology
• In addition to the ServiceNow expert level garnered knowledge of cloud / service-based architecture based on MS Azure technologies (ADLS, ADF, Data bricks,…)
• Understanding of service-driven and integration architectures and in API technologies and governance: REST APIs, SOAP, XML, JSON, Swagger and associated authentication mechanisms (OAuth2, JWT, TLS) and strong experience in data architecture and design with various database technologies, e.g. SQL Server, NoSQL, Data Lakes
• Knowledge of frontend technologies, e.g. JavaScript, Angular, React, jQuery.
• Experience with DevOps principles and best practices, preferably with Azure DevOps and Git - source control, branching, merging and code reviews.
• TOGAF certification as preferable
• Preferably, you are already ITIL certified or have the readiness to pursue one with our support
• Experienced managing expectations when balancing alternatives against business and financial constraints and able to estimate the financial impact of architecture alternatives
• Demonstrated a strong proficiency in architectural standards, methodology and design, with the ability to conduct design reviews and lead process flow analysis and process re-design
• Willingness to travel as required in execution of responsibilities

Application Instructions

If applicable, please also submit reference letters from any previous employers or certificates from any other qualifications you may have. We recommend writing a cover letter to tell us more about why the position and Munich Re is of interest to you

About us

As the world's leading reinsurance company with more than 11,000 employees at over 50 locations, Munich Re introduces a paradigm shift in the way you think about insurance. By turning uncertainty into a manageable risk, we enable fundamental change. Join us working on topics today that will concern society tomorrow, whether that be climate change, major construction projects, medical risk assessment or even space travel. Together we embrace a culture where multiskilled teams dare to think big. We create the new and the different for our clients and cultivate innovation.

Sounds like you? Push boundaries with us and be part of Munich Re. Our employees are our greatest strength. That’s why we offer them a wide range of benefits. You can find some examples below. For more insights about working at Munich Re please click here .

Unlock your potential

• Professional Training & Certification: We accompany you in building up your professional profile by supporting with customized professional training and certification opportunities.
• Diversity, Equity & Inclusion: We embrace the power of differences and are convinced that diversity fosters innovation and resilience and enables us to act braver and better.
• Continuous Learning: We believe that continuous learning is a key differentiator and critical for building new skills and accelerating growth.
• Career Mobility: We actively support career mobility, and our strong global and regional presence offers a wealth of career growth opportunities for you.