Client Success & Account Manager (Germany-Based - Digital Agency)

Your mission

Join 8Ninjas (8N) , a growing IT company based in Munich, passionately developing digital solutions for small and medium-sized businesses since 2021. In this role, you’ll lead exciting projects, develop innovative concepts, and actively contribute to the digital transformation of our clients. You'll work in a creative environment with flat hierarchies, where your ideas are valued and you have the opportunity to make a real impact.

We’re looking for a dynamic, client-focused individual to join our small, agile web development agency. We specialize in delivering high-quality WordPress and e-commerce solutions (WooCommerce, Shopware), landing pages, email marketing campaigns, and related digital services for SMEs in Germany.

This is a client-facing role based in Germany. You will serve as the primary point of contact for our German-speaking clients, working closely with our technical delivery team based in South Africa to ensure seamless communication, project success, and client satisfaction.

Your Responsibilities

• Build and maintain strong relationships with existing SME clients in the DACH region

• Act as the first point of contact (in German) for client support and queries, coordinating with our mostly English-speaking technical team

• Handle light administrative tasks such as quotes, invoicing, project updates, and timelines

• Identify opportunities to upsell or cross-sell services (e.g., SEO, newsletters, e-commerce enhancements)

• Support light-touch business development including local networking and handling inbound leads

• Stay informed about trends in digital services and web technologies (including AI) to advise clients with solution-oriented input

Your profile

• 2–5 years of experience in a digital/web agency or similar client-facing role (e.g., customer success, account management, or sales coordination)

• Strong interpersonal skills and the ability to build trust with SME clients

• Excellent organizational skills and the ability to manage tasks independently

• Familiarity with digital products such as websites, landing pages, e-commerce platforms, and how they support business goals

• Interest in staying up to date with evolving digital tools, platforms, and AI technologies

• Basic knowledge of WordPress, WooCommerce, or Shopware (development skills not required)

• Fluent in German (spoken and written) and comfortable communicating in English

Why us?

• Exciting projects, primarily in the area of website and CMS development

• Professional onboarding and training from our experienced team

• An open, innovative environment working with the latest technologies

• Personal development opportunities through targeted support and training

• A collaborative culture with flat hierarchies and inspiring office spaces

• 30 days of paid vacation and flexible working hours for a healthy work-life balance

• The option to work remotely within Germany (some travel required)

• Regular team events such as summer parties, Christmas celebrations, and more

• Company pension scheme

About us

At Acrontum GmbH, in the heart of Munich, Germany, we're a hub of innovation and creativity, offering top-tier web development and IT consulting. Our journey of growth has taken us from local to global, with teams in Portugal, South Africa, and the United States, all united by a passion for technology and a culture that celebrates every team member.


As a dedicated equal opportunity employer, we embrace diversity, equality, and inclusion wholeheartedly. Our hiring practices are designed with fairness at their core, aiming to attract and nurture exceptional talent from all walks of life. We're proud to offer a welcoming, respectful recruitment process, where diversity is our strength and innovation is fueled by the unique perspectives of our people. Together, we're not just working—we're building a warm, inclusive team where everyone is valued.