Front Office Supervisor (m/w/d)

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MAKE THE PLACE WITH OUS

With its blend of historic grandeur and modern luxury, the Rosewood Munich embodies the distinctive character and culture of Bavaria’s capital city.

Our associates are the heart of our hotel. They turn moments into unforgettable memories—and spaces into special places filled with life. With passion, dedication, and personality, they create experiences that last.

What we do leaves a mark. Together we #MakeThePlace - day after day, with heart and style.

We are looking for a motivated and proactive Front Office Supervisor (m/f/d) to join us at the earliest possible date.

OUR COMITTMETN TO YOU

• Accurate electronic time tracking & working time account
• Bonago Benefits Portal – perks and shopping vouchers tailored to your personal needs
• Full coverage of the "Deutschland Ticket"
• Rosewood “My Time”: enjoy 2 additional special vacation days
• Christmas bonus at the end of the year
• Stylish, high-quality uniforms including cleaning service
• Varied and healthy meals in the associates’ restaurant “AlpDine”
• Exclusive discounts in our F&B outlets for you and your friends or family
• Friends & Family rates at all Rosewood Hotels & Resorts worldwide
• Extensive training and development opportunities within the Rosewood Hotel Group to support your career growth

HOW YOU'LL MAKE THE PLACE

• Supervising shifts at the hotel front desk
• Ensuring smooth arrivals and departures for our international guests
• Check-in and check-out in accordance with all Rosewood, Forbes, and LQA standards
• Handling complaints at the highest level
• Maintaining positive relationships with both guests and team members
• Offering rooming services and orientation tours of the hotel
• Maintaining and updating guest profiles and communicating relevant information to all hotel departments

COULD THIS BE YOU?

• Completed vocational training in hospitality and at least one year of experience in a comparable role in upscale hospitality
• With your natural hosting mindset, confident presence, and strong communication skills, you impress across the board
• Very good German and English skills, both written and spoken; additional languages are an advantage
• You are highly proficient in MS Office; ideally, you also have experience with Opera Cloud
• You have a well-groomed appearance and a stylish, professional demeanor
• You work responsibly, in a structured way, and with a strong attention to detail