Customer Success Manager

About the Role

This is a unique opportunity to join a fast-growing, Seed-stage AI startup in Munich as its first Customer Success Manager . The company automates inside sales workflows — quoting, order processing, and customer inquiries — for distributors and manufacturers using AI, integrating directly with enterprise ERP and CRM systems such as SAP and Oracle.

You'll own the complete customer journey from day one, working hand-in-hand with the Chief Product Officer, sales, and engineering teams to drive adoption, retention, and expansion. This role sits at the intersection of customer partnership and product influence — and will directly shape how the company grows.

What You'll Do

• Own the end-to-end customer lifecycle: sales support, onboarding, adoption, and expansion.

• Serve as the primary point of contact and trusted advisor for customers, building deep, long-term partnerships.

• Lead onboarding and implementation programs to ensure fast time-to-value and sustained engagement.

• Run workshops and training sessions to accelerate product adoption and share best practices.

• Translate customer feedback into actionable product insights and influence the roadmap.

• Help customers unlock measurable efficiency gains and cost savings, supporting them through key negotiations.

• Drive retention, account growth, and strategic partnership development.

• Collaborate closely with product, sales, and engineering to ensure customer needs shape development priorities.

What We're Looking For

Required:

• 1+ years of experience in customer success, account management, or client relationship management in a SaaS or B2B environment.

• Demonstrated experience delivering customer onboarding, training sessions, and workshops to drive product adoption.

• Confident communicator able to engage with and influence C-level stakeholders.

• Strong analytical and problem-solving mindset — able to distil complex issues into clear, actionable insights.

• Proven ability to collaborate cross-functionally with product, sales, and engineering teams.

• Proactive, empathetic, and people-oriented — genuinely motivated to create lasting customer value.

• Native-level German and fluent English (both are essential for this role).

• Willingness to work fully on-site in Munich, with occasional travel to customer sites.

• Right to work in Germany (visa sponsorship is not available).

Nice to Have:

• Exposure to construction, HVAC, electrical, building materials, supply chain, or trades industries.

• Experience in a high-growth startup or early-stage company environment.

• Background in or familiarity with ERP/CRM systems (e.g. SAP, Oracle, Salesforce).

Location

This is a fully on-site role based in Munich, Germany . Occasional travel to customer sites is expected. Visa sponsorship is not available — candidates must have the right to work in Germany.

Compensation & Benefits

Compensation details will be discussed during the interview process. As an early-stage startup with strong investor backing (including Y Combinator), the company offers competitive compensation and the opportunity for meaningful equity participation alongside significant career growth as the team scales.