(Junior) Customer Success Manager (all genders)

Our mission

We’re on a mission to create 10 million human firewalls! At revel8, we redefine cybersecurity training with hyper-realistic simulations that reflect today’s evolving attack landscape. Our innovative platform combines AI-driven multi-channel attacks with gamified, real-time learning to build resilience where it matters most: the people.

Your mission

We’re looking for a (Junior) Customer Success professional to join our early CS team and help our clients get the most out of our platform. You’ll own client relationships, drive onboarding and adoption, and act as a technical point of contact, ensuring our customers achieve real impact with our solutions.

• Build Relationships:  Develop, maintain, and own strong relationships with a portfolio of 20-40 clients, primarily in the DACH region.
• Drive Success:  Lead the onboarding process for new clients and champion long-term product adoption.
• Grow Your Expertise:  Become a go-to technical expert on the revel8 platform, leveraging your deep understanding of its capabilities and best practices to guide our customers.
• Empower Customers:  Advise customers on how to leverage our platform to achieve their security goals and drive meaningful results.
• Identify Opportunities:  Monitor customer usage and engagement to find opportunities for improvement, upselling, or expansion.
• Shape Our Strategy:  Collaborate with the CS team to develop and refine a scalable Customer Success playbook.

Is it you we are looking for?

You...

• Have initial experience in a client-facing role such as Consulting, Customer Success or Solution Engineering, ideally within a B2B SaaS company.
• Have a strong technical aptitude and a genuine curiosity for learning products in-depth to help others succeed.
• Are a tech-savvy, self-driven individual who enjoys solving challenges and finding practical solutions for customers.
• Are fascinated by AI and the world of cybersecurity awareness.
• Thrive in a fast-paced, hands-on environment with a high degree of autonomy and ownership.
• Are a courageous collaborator who isn't afraid to ask questions, experiment with new ideas, and advocate for customer needs.
• Are fluent in German & English: You can communicate confidently with our team, our clients and other stakeholders.

Why revel8?

• Our revelutionary Energy : Join a highly motivated team that values innovation and dedication, while always making space to enjoy the journey and celebrate our successes together.
• Mission-Driven Impact: Contribute to a meaningful mission of building human resilience against cyber threats.
• Foundational Role: Be a core member of our early Customer Success team and directly shape how we support and collaborate with our customers. As we scale, your contributions will be crucial in defining our Customer Success strategy and playbook.
• New Munich Hub: Be part of our new chapter! We are moving our headquarters to Munich and prioritize the energy of in-person collaboration in our brand new office - unlimited coffee, table tennis and good vibes included.
• Shared Success : At revel8, all team members are included in our ESOP program, ensuring everyone shares in the success we build together.
• Your Daily Balance: With a subsidised EGYM Wellpass you can get access thousands of gyms, studios, and swimming pools across Germany.

Ready to join the revelution?

Perfect, let’s talk!
Just submit your application, and we’ll get back to you as soon as possible. In case you have any questions, feel free to reach out to us. We're looking forward to receiving your application!

About us

revel8 is building the next generation of cybersecurity awareness for the age of GenAI. We help organizations protect themselves against modern social engineering attacks by turning their employees into an active line of defense against modern cyber threats.

Today, we are a team of around 25 ambitious individuals - and this is only the beginning of our revellion. We are currently based in Berlin and are preparing an exciting next chapter: in February 2026, we will open our brand-new office in Munich and move our entire team there. As we grow, we’re not just aiming to build a great product, we’re creating a place where revels can do their best work and grow along the way.