Business Consultant (m/f/x) - SaaS Solution

Our client is a leading provider of Field Service Management (FSM) SaaS solutions and has been operating as a pure SaaS company since 2005. The company supports mid-sized and large enterprises in optimizing and digitalizing their service processes.Due to continued growth, we are looking for a Business Consultant (m/f/d) to support customers across the DACH region.Business Consultant/ Onboarding Specialist (m/f/d) – SaaS Field Service ManagementLocation: Munich/hybridYour ResponsibilitiesNew Customer OnboardingAfter a successful sales process, you will be responsible for onboarding new customers and supporting them throughout the implementation:Analyzing customer requirements and defining efficient business processesConfiguring the software solution together with key users, IT, and managementConducting workshops and training sessions for key usersSupporting integrations with upstream and downstream systemsTaking over project management responsibilities if requiredChange & Optimization Projects for Existing CustomersAs customer requirements and processes evolve, you will:Support existing customers in adapting and optimizing their processesAdvise customers on best practices and guide them through change initiativesHelp customers address new operational and organizational challengesCapturing Customer FeedbackThrough your close interaction with customers, you will:Identify feature requests and improvement opportunitiesAct as an interface to the internal product development teamContribute valuable input to the product roadmapYour ProfileVery good presentation, communication, and interpersonal skills, with a confident and professional appearanceStrong customer- and solution-oriented mindset, quick comprehension, and analytical thinkingSolid business acumen, especially regarding business processes and strategic objectivesBasic understanding of programming or scripting (nice to have)Interest in software processes and system integrations (e.g. web services)Very good Excel skills and solid Word skillsIdeally initial experience in consulting and/or project managementVery good spoken and written English for internal communication within an international organizationWillingness to travel within Germany, Austria, Switzerland, and France (max. 2 days per month)What the Company OffersStart-up culture and agility combined with the stability of an established mid-sized SaaS companyYoung, dynamic, and collaborative teamModern office in a central Munich locationTeam-building events and after-work activitiesPersonal and professional development opportunities aligned with ambitious growth plansDiverse, fast-paced projects with customers from a wide range of industries100% Germany ticket or commuting allowanceWellpass50 monthly Edenred benefitCompany canteen with subsidized mealsInterested?We look forward to receiving your application online.Your contact person: Bianca Fernández

T: +49 (0)89 / 17 95 36 – 21

E-mail: [email protected]: PermanentCategory: Consulting / Professional ServicesDate Posted: 2026-01-11