(Senior) Analyst Customer Analytics (f/m/d)

WHAT YOU WILL DO

• Be the go-to expert for customer analytics and customer behavior models
• Create accessible, relevant, and actionable reports and dashboards, using multiple sources of data
• Guide decision-making by providing strategic, action-orientated customer insights, highlighting potential business opportunities and risks
• Take a leading role in the analytics team, championing best practices in advanced analytics, challenging the status quo, and advocating the use of data in decision-making across business stakeholders
• Develop collaborative relationships with your business stakeholders and a deep understanding of their business areas, enabling you to develop hypotheses and make relevant, credible recommendations based on data-driven customer insights
• Be a stakeholder to the data platform team, working collaboratively to develop a platform suitable for your analytical needs

WHO YOU ARE

• 5+ years in customer analytics or data science in digital/e-commerce, with proven impact through data analysis and behavioral modeling
• Advanced SQL skills (data blending, query optimization, stored procedures, ETL); experience with Databricks and big-data environments a plus
• Strong expertise in predictive modeling (Python/R); Tableau/PowerBI experience beneficial
• Highly analytical, customer-focused mindset with passion for problem-solving and continuous learning
• Excellent communication and presentation skills, able to translate complex insights for stakeholders up to C-level
• Degree in a quantitative field (Computer Science, Mathematics, Statistics, Data Science, Physics) or equivalent industry experience

WHAT WE OFFER

• Up to 32 days of holiday, depending on the length of service, starting with 28 days
• Mobile office with up to 20% of your total contracted hours (job and position permitting)
• 10 days/year of mobile office abroad in EU-countries (job and position permitting)
• Language & e-learning courses
• Staff discount of up to 30%
• Company pension scheme
• Discounted membership for selected sports platforms & gyms
• Discounted travel card
• Access to LinkedIn Learning
• Individual support on mental health & well-being (e.g. compatibility work and family life)
• Social Day
• Employee Share Purchase Plan