FY25 Graduate Customer Quality Engineer (m/w/d) - IT, Qualitätsmanagement
Job ID: R244774
Your main tasks will be:
Customer Interaction
- Technical discussion with customers on semiconductors and their applications (Fab processes, Assembly, Packages, Specification)
- Support on joint qualification questions (incl. APQP, PPAP, PPA) for Customers and Sales Team
- Negotiate Customer Agreements
- Provide support and accompany Customer audit requests
- Regular customer visits
- Advocate for continuous improvement and Zero-Defect approach of related manufacturing and business processes
Failure Analysis
- Customer Interface for Failure Analysis requests
- Evaluate Customer return failure descriptions
- Organize failure analysis initiations
- Failure Analysis results discussion with Customers
- Communication with product / failure analysis sites
Change Management
- Work with the Customer on PCN, PDN and get approval on changes
Internal Activities
- Keep track of case responses in order to meet Customers expected cycle times
- Maintain Customer related quality statistics and score cards
- Identify quality improvement opportunities for the Customer
- Maintain return databases
- Interfaces closely with Sales Teams and Business Units
Our expectations on you as our candidate are:
- BS or MS degree in Electrical Engineering / Microelectronics, 1 year experience in Quality or (Field) Applications
- Languages:
- Italian / German (B2) based on location and English as company-wide language
- other European language helpful
- Driving license
- Willingness to travel on business
- Teamwork mindset
- Mindful communications
- General Microsoft Office and web based applications
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