Customer Onboarding Engineer (m/f/d) - E-Mail Services

Become Technical Implementation Engineer – E-Mail Services at Retarus.

Retarus is a worldwide provider of cloud-based messaging solutions at enterprise scale. We serve over 40% of the companies listed on the S&P Global 100, e.g.  Adidas, Bayer, SAP, BNP Paribas, Goldman Sachs, T-Systems, Swarovski  &  UPS , as well as governmental agencies and major players in markets across the world. Privately owned and founder-managed for over thirty years, Retarus is customer-oriented, stable, a fair employer, and a strategic business partner with a long-term vision. With some 500 employees in 19 offices on four continents, Retarus operates locally and thinks globally: our teams are organized across borders and are highly integrated. This makes Retarus a multicultural, multilingual, and engaging workplace. We are committed to creating a diverse and dynamic environment for our employees, with generous compensation, time off, and a global, collaborative workplace.

What we offer

• Mobile working and flexible working time
• Collaborative, diverse company culture and superior team spirit
• Flat hierarchies and great feedback culture
• Development opportunities & career perspective
• International business & cross-site collaboration
• Modern, dog-friendly offices with nice amenities
• Company-paid health insurance, public transportation, lunch vouchers and further benefits

What you'll do

• Own the implementation of Retarus E-Mail Services (e.g., Transactional Email, Email Security, Encryption, Continuity) for enterprise customers.
• Perform technical configuration of services according to customer requirements and compliance standards (e.g., ISAE 3402)
• Conduct end-to-end testing of email services to ensure optimal functionality and security
• Guide customers during onboarding by providing technical assistance, documentation, and best practices
• Validate customer requirements and ensure proper alignment with implemented solutions
• Act as the technical point of contact during the implementation phase, coordinating closely with Product Management, Networks & Infrastructure, and Customer Success teams
• Document all technical configurations, workflows, and customer-specific details using Jira and Confluence
• Troubleshoot and resolve technical issues during activation to ensure successful service delivery

What you'll need

• Completed studies or vocational training in IT, Computer Science, Engineering, or a comparable qualification
• Several years of professional experience in technical roles with direct customer interaction
• In-depth knowledge in the implementation and support of communication applications and services
• Experience in the analysis and troubleshooting of LAN/WAN infrastructures and related technologies such as FTP, SMTP, TLS, VoIP, VPN, proxies, and firewalls
• Proficient in DNS technologies and common email authentication standards (SPF, DKIM, DMARC)
• Experience with email encryption solutions, preferably Julia MailOffice
• Familiarity with enterprise email systems and servers such as Microsoft 365, Google Workspace, or Microsoft Exchange

What you can expect

At Retarus, you will work on impactful and dynamic projects, with real opportunities to make a difference. Our customers are leaders across diverse industries, with constantly evolving needs and high expectations. You’ll be working with cutting-edge technology and great creative leeway to meet customers’ needs – and the projects you work on will be deployed globally. Working at Retarus, you will collaborate closely with convivial, culturally diverse teammates. You will grow professionally in a dynamic and exciting workplace and design impactful solutions in real time with top companies.

Very important

Come as you are. Retarus is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.

Apply via our online application portal – it’s easy and doesn’t take long. Our colleague Alissa Selman is happy to field any questions you may have: [email protected]

We’re looking forward to getting to know you!