Technical Sales & Support Manager (m/f/d) (bidirectional) Charging

Why The Mobility House?

• Help shape our vision of an emission-free energy and mobility future
• High level of responsibility and rapid development in a growing and innovative company
• Open, diverse & international team
• Flexible working hours and additional vacation days
• Mobile working from home and 20 days in other European countries
• Choice between the latest Apple and Dell IT equipment
• Subsidy for Deutschlandticket job
• Wellpass membership
• Lease of your preferred car and bike via FINN or Job Rad
• Modern office with good public transport connections

What you do

• Own the management of technical sales & support across all phases of acquisition, offering, DSO application, installation, commissioning and ongoing operation of Bidi-charging solutions.
• Actively manage the operative interfaces with customers and partners and internal teams (further support level) along relevant technical touchpoints of the B2C customer journey.
• Develop efficient and further optimize processes e.g. support-ticketing, order processing with partners depending on the performance spectrum of our partners and the respective sales-channels.
• Ensure compliance of partners with quality criteria (e.g. tracking of defined KPI on response times, documentation).
• You and your colleagues will be in daily contact with end customers and implementation partners as their primary point of contact. So, providing knowledge-based and efficient customer solutions is key, e.g. remotely via diagnostics, configuration, further guidance and if needed initiate onsite service.
• Guiding and training of team members is essential to ensure delivery
• Support the Charging team across additional charging infrastructure products, handle customer support including complaints and claims, and drive further process optimization within the Charging business unit.

Who you are

• Successfully completed university degree, preferably in Engineering or Business & Engineering, any energy-related field or several years of professional experience in electrical installation
• At least 3 years in charging and/or energy — ideally in the context of customer and technical support
• Experience with third-party hardware, ideally EV charging stations or energy management systems.
• Strong communication and relevant technical skills
• The ability to keep the big picture in focus while balancing competing priorities.
• A hands-on, proactive mindset and the ability to work independently.
• Fluency in German & English

Are you a good fit for us?

Diversity enriches our team and makes us stronger. Regardless of origin, gender, age, sexual orientation, religion, or any disability – everyone is welcome here! We look forward to receiving your application and achieving great things together.

Your contact person

Vanessa

[email protected]

About us

Shaping an emission-free energy and mobility future - that is the goal of The Mobility House. To achieve this, we combine the automotive and energy sectors with our technology. We integrate vehicle batteries into the power grid using intelligent charging and energy solutions. The whole thing started 15 years ago with a simple idea from our founder Thomas Raffeiner: What if idle electric cars could be used as mobile storage units? And make their potential available to the energy industry with its growing storage requirements? The idea for The Mobility House was born.

With over 350 employees, we are active worldwide from our locations in Munich, Zurich, Belmont, CA (USA), Paris and Singapore. We are always on the lookout for new faces who share our enthusiasm for our vision.
Do you want to be part of the future with us? Then we look forward to receiving your application.