Lead Account Management (d/f/m)

Personio's intelligent HR platform helps small and medium-sized organizations unlock the power of people by making complicated, time-consuming tasks simple and efficient. Our team of 1,500 Personios is building user-friendly products that delight our 15,000+ customers and their 1.5 million employees. Ready to make an impact from day one?

This position is office-based in Munich - 3 days per week.

We're building the best commercial team in Europe and we're looking for a Team Lead who wants to build it with us. As Team Lead Account Management , you'll lead a team of Account Managers driving expansion and retention with existing customers in the DACH market, through renewals and upsell/cross-sell motions.

You're hands-on and entrepreneurial: you constantly question how we work today, and you push for better, more efficient ways to do it – including with AI.

Role Responsibilities: What you'll do

• Lead, develop & coach a team of Account Managers - raise the bar on sales craft through deal coaching (Value selling, MEDDICC, negotiations etc), and hold the team accountable to ambitious expansion, renewal, and net retention targets in the DACH market

• Build and grow the team : hire top AM talent and build a high-performance, high-ownership team culture

• Own the revenue motion end-to-end : pipeline generation, renewal negotiations, x-sell/upsell, and churn prevention

• Run operating rhythms: weekly pipeline/forecast reviews, renewal governance, and deal strategy sessions to ensure strong execution

• Drive process optimisation : constantly question how the team works, identify where to cut manual steps and automate (Salesforce, Gong, AI), and get the team to the next level of productivity

• Be numbers-driven : constantly analyse performance data and translate insight into action

• Lead cross-functional stakeholder management , bringing together the right partners (CX, RevOps, Finance, Legal, Product, etc.) to drive seamless execution for customers and the AM team

Role Requirements: What you need to succeed

• Languages : You have excellent written and spoken German and English

• Leadership Experience : You bring 1-2+ years of leadership experience in sales or after-sales (ideally B2B SaaS), including hiring and building teams

• Sales Experience : You bring 3-5+ years of B2B sales/account management experience, with SaaS experience strongly preferred; BDR or pipeline generation experience is a plus

• Coaching Mindset : You develop skills systematically and enjoy making others successful

• Operator Mindset : You constantly question how things are done, and know how to identify and drive process and automation improvements

• Stakeholder Management : You have strong stakeholder management and cross-functional collaboration skills, including with senior stakeholders

• Analytical Rigor : You are comfortable with KPIs, pipeline health, and forecast accuracy

• Adaptability : You thrive in ambiguity and lead your team through change - adaptable, pragmatic, and solutions-oriented

• AI Fluency: You have hands-on experience using AI to improve your workflow, and the sound judgment to know exactly when to rely on it and when to step in yourself

Why Personio

Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.

At Personio, we value in-person collaboration while also offering flexibility. This role is office-based, with 3 days per week required in your contracted office location. The remaining days can be worked from home or in the office if you prefer. In addition, you’ll have 20 Flex Days per year to work remotely from other locations.

Aside from our people, culture, and mission, check out some of the other benefits that make Personio a great place to work:

• Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity

• Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years

• Make an impact on the environment and society with 1 (fully paid) Impact Day

• Receive generous family leave, child support, mental health support (including 24 sessions per year with Oli for yourself and 10 sessions for a significant other), and sabbatical opportunities

• We enjoy gathering for meals, cultural initiatives, and events like local Summer Sessions and year-end celebrations. There's also healthy snacks, drinks, and a weekly catered lunch