Senior Risk Manager, Trustworthy Shopping Experience

DESCRIPTION

Position available in Luxembourg, Munich, or Milan.

At Amazon, we're working to be the most customer-centric company on earth. To get there we need passionate and hard-working people. If you are interested about building innovative systems to protect customer safety at scale while enabling Amazon to build the place where customers can find and buy anything online, this is your chance to make history. The Trustworthy Shopping Experience team is looking for a Senior Risk Manager either based in Luxembourg, Milan or Munich.

You will define the strategy and provide the program management leadership for very complex projects, to ensure tech and other internal stakeholders teams are sensitive to program needs and prioritization requirements. These needs directly impact the lives of Customers by enabling them to build confidence in the products Amazon sells online and in physical stores. You’ll manage complex, multi-disciplinary projects from start to finish and working with stakeholders to plan requirements, manage project schedules, identify risks and communicate/report clearly with cross-vertical stakeholders. You’ll be interacting with different internal and external stakeholders across different time zones. You will possess strong project management skills, be detail driven and have excellent problem-solving abilities, as well as having a well-rounded technical background in tech solutions.

Key job responsibilities
• Lead and manage complex, cross-functional projects from inception to completion, including tracking issues, managing escalations, and balancing business needs with technical constraints
• Develop and implement risk management strategies and compliance controls at scale, while ensuring adherence to regulatory requirements and industry best practices
• Build and maintain partnerships with cross-functional teams (Legal, Compliance, Product, Tech, Business), influencing stakeholders and leaders across multiple levels without direct reporting relationships
• Act as subject matter expert for compliance and safety requirements, contributing to policy development and implementation of safety controls
• Drive effective collaboration and commitment across dispersed teams with competing priorities, managing stakeholder relationships and communication
• Conduct data analysis using various tools (SQL, Excel, databases) to monitor metrics, generate insights, and drive improvements in decision-making
• Identify, assess, and monitor key risk indicators, preparing regular status updates and reports for leadership
• Develop and maintain scalable solutions for risk management, implementing process improvements and best practices
• Drive continuous improvement in risk management processes and customer experience through data-driven insights and stakeholder feedback
• Support development and implementation of standards, procedures, and compliance initiatives across the organization

About the team
The Trustworthy Shopping Experience (TSE) organization at Amazon focuses on building and maintaining customer trust in Amazon's shopping platforms. Working with authorities, merchants, brands, vendors, and customers, the team identifies and prevents various risks, particularly around product safety and intellectual property infringement. They leverage technical expertise and technology solutions to ensure all products offered across Amazon's channels comply with safety requirements and regulations, protecting customers while maintaining a secure shopping environment.

BASIC QUALIFICATIONS

- Bachelor's degree or equivalent
- Experience in risk management, compliance or audit
- Knowledge of Microsoft Office products and applications at an advanced level
- Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship
- Excellent communication skills, ability to simplify complex topics