Customer Success Consultant (m/f/d) - European SaaS HR Platform

HRIS Customer Success Consultant (m/f/d) – European SaaS HR PlatformOur client is a fast-growing European SaaS company transforming how organizations manage HR and administrative processes. With a suite of intuitive, modular solutions, they empower businesses to streamline time tracking, employee engagement, expense management, and HR workflows. Operating across 130 countries and trusted by over 8,700 clients, they combine innovation, simplicity, and user-centric design to deliver exceptional value. This is a unique opportunity to join a purpose-driven tech company with a transparent culture and strong growth trajectory.Location: MunichAbout the opportunity The HRIS Customer Success Consultant plays a pivotal role in onboarding new clients and ensuring the successful rollout of HR software solutions. Working closely with SMEs and large enterprises, you’ll lead implementation projects, adapt the platform to local business needs, and ensure long-term customer satisfaction. You’ll also contribute to the continuous improvement of consulting practices and help shape the company’s presence in the German market.What you’ll get to doLead end-to-end implementation projects for HRIS modules (Time & Attendance, Expenses, HR Core, etc.)Gather client requirements and configure solutions to meet local business needsTrain client administrators and ensure smooth go-live transitionsProvide post-implementation support and conduct satisfaction check-insIdentify upsell opportunities and present new product features to existing clientsCollaborate cross-functionally with Sales, Product, and Marketing teamsContribute to localization efforts and improve market-fit for German clientsSupport pre-sales activities and act as a trusted advisor to prospectsSkills and experience we value2–3+ years of experience in project management, software implementation, or consulting.Strong affinity for SaaS and digital tools; experience with HRIS or ERP systems is a plus.Native-level German and excellent English communication skills (written and spoken).Ability to manage multiple stakeholders, including C-level executives, with professionalism and clarity.Structured, autonomous, and proactive approach to problem-solving.Strong interpersonal skills and a passion for delivering excellent customer experiences.Comfort working in dynamic, fast-paced environments with evolving priorities.What would make you really stand out Experience in HR tech, payroll, or time & attendance systems.Ability to lead client workshops and manage complex rollouts independently.Familiarity with agile project methodologies and cross-functional collaboration.A mindset for continuous improvement and a desire to shape the local market strategy.Technical aptitude for troubleshooting and adapting SaaS platforms to client needs.Why join our client as an HRIS Customer Success Consultant?Rapidly growing European SaaS company with a strong international footprintTransparent salary model and collective bonus structure based on company growthHigh-impact role in shaping the German market and client experienceAgile, collaborative, and people-first work environmentStrong career development and learning opportunitiesInterested? Contact us! Michael Kummer [email protected] Mobil: +49 (0) 176 313 73 206Type: PermanentCategory: Direct SalesDate Posted: 2026-02-05