HR Services Technician (m/f/d)* - limited to 18 months

Limited to 18 months.

Working in Global HR at Munich Re for Reinsurance & Specialty Group means being part of a dynamic, globally connected team that plays a critical role in shaping the future of our organization. As an HR professional, you contribute to the success of our business by supporting people strategies that drive transformation, foster collaboration, and enable sustainable growth.

Our Global HR function is evolving to meet the needs of a fast-changing world. We operate in a connected, collaborative, and forward-thinking Global HR matrix community that values empathy, initiative, and a global mindset—where every team member plays a role in delivering effective services and solutions and creating meaningful impact.

Whether your focus is talent, rewards, analytics, business partnering, services, or any other area of HR, you will work across regions and functions to co-create solutions that support our people and business. You will be empowered to collaborate, innovate, and grow—contributing to a culture that values diversity, continuous learning, and shared success.

Join us in building the future of Global HR.

Job Summary

As an HR Services Technician, you will be a key contributor to the delivery of high-quality HR operations, ensuring a seamless and positive employee experience across the entire employee lifecycle. Acting as a central point of contact for HR service requests, you will handle employee inquiries in a professional and solution-oriented manner while ensuring timely and accurate resolution.

In this role, you will maintain and manage employee data and HR-related documentation with a high level of accuracy and confidentiality, ensuring data integrity and compliance with internal standards. You will work closely with internal stakeholders such as HR Business Partners, payroll, and managers, ensuring smooth collaboration across interfaces.

You will apply and support established HR processes, contribute to their continuous improvement, and help maintain clear and accessible documentation and knowledge management standards. Leveraging your experience with HR systems and service management tools, you will support data accuracy, system enhancements, and efficient service delivery.

Reporting to the ‘Head of HR Services Germany’, you will be responsible for the following:

Your Job

• Handling employee inquiries and HR service requests in a professional, service-oriented manner, ensuring timely resolution and a positive employee experience
• Maintaining and managing employee data and HR-related documentation, including accurate distribution and compliant filing
• Supporting team collaboration by sharing knowledge, contributing to consistent service execution, and assisting colleagues when needed
• Contributing to regular team meetings and update sessions, ensuring transparency on tasks, issues, and improvements
• Applying and supporting existing internal and cross-functional HR services processes, identifying opportunities for incremental improvements in efficiency and quality
• Supporting HR systems and tools through accurate data handling, testing, and feedback to improve functionality and user experience
• Acting as a contact point for defined HR Services topics, collaborating with stakeholders to ensure smooth process execution
• Documenting and maintaining HR processes, work instructions, and guidelines, ensuring up-to-date knowledge management and easy access for relevant target groups
• Contributing to projects and transformation initiatives by supporting assigned tasks and ensuring reliable execution of process-related activities

Your Profile

• Degree in Human Resources, Business Administration, or a related field; alternatively, relevant vocational training with HR focus
• Initial to solid experience (approx. 2–5 years) in HR Operations, HR Services, or Shared Services environments
• Experience with HR systems, and Service and Knowledge Management tools (in particular SuccessFactors and ServiceNow) and data management
• Good understanding of operational HR processes and service delivery models
• Experience in handling employee requests (e.g. ticketing tools, shared mailboxes) in a structured and service-oriented way
• Works effectively within teams and across interfaces (e.g. HRBPs, payroll, managers)
• Strong attention to detail with a high level of accuracy in handling employee data
• Structured working style; organized, reliable, and able to manage multiple tasks and priorities
• Strong customer focus with the ability to ensure a positive employee experience
• Clear and professional communication, both written and verbal
• Fluent in German and English (written and spoken), enabling effective communication in an international environment.

Application Instructions

In order to consider your application, we require your application to be submitted via our online applicant portal. In addition to uploading your CV, we recommend writing a cover letter to tell us more about why the position is of interest to you.

About us

As the world's leading reinsurance company with more than 16,000 employees at over 50 locations, Munich Re introduces a paradigm shift in the way you think about insurance. By turning uncertainty into a manageable risk we enable fundamental change. Join us working on topics today that will concern society tomorrow, whether that be climate change, major construction projects, medical risk assessment or even space travel.

Together we embrace a culture where multiskilled teams dare to think big. We create the new and the different for our clients and cultivate innovation.

Sounds like you? Push boundaries with us and be part of Munich Re.

Our employees are our greatest strength. That’s why we offer them a wide range of benefits. You can find some examples below.

Unlock your potential

• Diversity, Equity & Inclusion: we embrace the power of differences and are convinced that diversity fosters innovation and resilience and enables us to act braver and better.
• Continuous Learning: we believe that continuous learning is a key differentiator and critical for building new skills and accelerating growth.
• Career Mobility: we actively support career mobility, and our strong global and regional presence offers a wealth of career growth opportunities for you.

Rewards & Recognition

• Competitive salary: appropriate compensation for your high level of commitment.
• Retirement provision: state of the art in-house pension solutions.
• Work-life balance: promoting the compatibility of family and work in addition to overall work-life balance.
• Health management: focus on your physical and mental health far beyond legal requirements.
• Hybrid working: living the best of both worlds – we offer you a very flexible approach as well as the opportunity to work from abroad on an occasional basis.

* Munich Re not only stands for fairness with regard to its clients; it is also an equal opportunities employer. Severely disabled candidates will also be prioritized, if equally qualified.

Münchener Rückversicherungs-Gesellschaft

David Brengelmann | Talent Acquisition Germany