Senior eCommerce Manager

In Short: We’re looking for a senior eCommerce operator (>3 years of experience) who wants to work closely with our brands, drive their growth and help shape Klar.

Start date: mid-March 26

✅ About Klar

• Klar is the Data Operating System for growing eCommerce companies - Klar gives eCom brands a holisitc understanding of their business across their three main drivers of growth - customer acquisition, retention and profitability.
• We work with over 1.000 eCom brands - leading brands like Loop Earplugs, Holy, Wild, Maniko, Armed Angels and hundreds more use Klar to make better decision every day.
• We deeply empathise with the struggles of our customers - after having worked most of the last 10 years in e-commerce companies, we know their pain and built Klar to help.
• Our guiding principle is Do Work You Are Proud Of - we emphasize long-term quality over short term results.

🏃Our Process

Fast, transparent, and personal — usually done within 2 weeks .

1. Application review
2. Intro call (30 min)
3. Deep-dive conversation
4. Meeting with the Co-Founders
5. Offer 🎉

Aufgaben

🤝 About The Position

As a Senior eCommerce Manager , you’ll become a key partner to our customers and a sparring partner to our internal Success team.

You’ll bring deep eCom expertise, structure and strategic insight — and you’ll directly influence customer outcomes.

The role focuses on ownership : you’ll work independently, collaborate closely, and elevate the entire team through your experience.

Your work covers three core areas:

1. Onboarding & User Activation

You’ll take a leading role in improving how customers adopt Klar:

• Help customers understand and use Klar to its full potential
• Create educational content, playbooks and scalable best practices
• Identify improvement opportunities across activation touchpoints

2. High-Level Customer Strategy & Support

You’ll partner closely with top DTC brands across their lifecycle:

• Run product demos and guide prospects through Klar’s value
• Onboard new customers end-to-end
• Act as a strategic growth partner on topics like performance, profitability, retention, and data
• Troubleshoot issues and solve real operator problems in real time
• Share learnings and benchmarks from 100s of brands to help them grow smarter

3. Product Feedback & Internal Collaboration

You’re in the best position to connect customer reality with product direction:

• Gather structured insights from customer conversations
• Translate operator challenges into product requirements
• Work closely with Product & Engineering on roadmap decisions
• Advocate for customer-centric improvements

Qualifikation

💪 About You

• You have 3–5+ years of hands-on eCom experience (brand or agency).
• Your background can be in Performance, CRM, BI, Ops, Influencer or Shop Management — what matters is that you really understand how eCom brands grow.
• You bring technical understanding of the modern eCommerce stack — e.g. Shopify or other shop systems, tracking setups, Tag Manager, attribution tools and integrations (Klaviyo, Meta, Google, GA4, etc.).
• You’re comfortable digging into data, tracking issues and performance bottlenecks — not as an engineer, but as someone who knows how things connect.
• You’re senior enough to work independently, own customer outcomes end-to-end, and structure complex problems.
• You’re a numbers-driven thinker who can translate data into insights and actions.
• You build relationships easily — customers trust you, enjoy talking to you, and see you as a sparring partner.
• You’re curious, driven and learning-oriented — motivated by variety and continuous growth.
• German language skills are essential , as a large portion of our customers communicate with us in German. At the same time, you are also comfortable communicating in English.

Benefits

⚙️ Our Offer

• Deep access to the eCom world — see how leading DTC brands operate
• Top-of-market compensation for senior operators - including a performance-based bonus component
• Cross-functional learning (Success × Product × Engineering)
• Work from anywhere — Munich or fully remote
• High autonomy, zero micromanagement
• A team of strong operators you can learn from — and who will learn from you

We are looking forward to hear from you 😊