Senior CRM Manager (m/f/x)

Scalable Capital is a leading digital investment and banking platform with a full banking licence, empowering people across Europe to shape their own finances. Scalable Broker makes it easy and affordable for clients to invest professionally in stocks, ETFs, cryptocurrencies, and derivatives, as well as set up savings plans. Scalable Wealth, the digital wealth management service, offers clients professional investment in ETF portfolios, and is also adopted as a white-label solution by banks and other B2B partners. The company’s offerings are rounded off by attractive interest rates, loans, and private equity. With the European Investor Exchange, Scalable Capital offers an exchange specifically for retail investors. Over one million clients have already entrusted more than €30 billion to the platform.

Founded in 2014, Scalable Capital now employs over 700 people across Munich, Berlin, Vienna, Milan, and London. Together with the founding and management team, including Erik Podzuweit and Florian Prucker, they are working on a new generation of financial services.

Visit our finance blog or check out our Social Media channels to find out what our Expert Teams have to say.

Our Company Values guide us every day in how we work and collaborate. To learn more about them, you can find our values here (English).

Job Description

• Be on top of CRM trends and own complex projects to further grow the contribution of CRM to business results
• Own complex CRM projects to support new product launches and ensure CRM-readiness from a technical and commercial perspective.
• Leverage data to better understand our customer segments and their lifecycle, ultimately increasing LTV and retention
• Act as the key CRM stakeholder in product streams, collaborating closely with Product, Engineering, and Marketing to translate product features into CRM measures
• Deliver a seamless lifecycle experience by managing impactful campaigns across multiple channels including email, push, SMS etc.
• Continuously identify friction points in the customer experience and develop CRM-based solutions to enhance product engagement

Qualifications

• Exceptional CRM knowledge with profound technical and commercial understanding; ideally with experience in implementing and scaling multi-product strategies
• Proven track record in managing cross-functional projects with a focus on long-term strategy and high-quality execution
• Deep-knowledge of the customer-lifecycle with first-hand experience in developing customer-focused and scalable activation-, engagement-, retention-, and loyalty strategies
• Strong track record in following an innovative ‘test-and-learn’-culture to continuously adjust the CRM approach for an ongoing improvement of results
• Pragmatism in executing short-term projects while not losing sight of our long-term strategy
• You are fluent in German and English

Additional Information

• Be part of one of the fastest-growing and most visible Fintech startups in Europe, creating innovative services that have a substantial impact on the lives of our customers
• Work with an international, diverse, inclusive, and ever-growing team that loves creating the best products for our clients
• Work from our centrally located offices in the heart of Munich, nestled in lively neighborhoods filled with vibrant restaurants, cozy cafés, and a wide range of convenient amenities
• Be productive with the latest hardware and tools
• Learn and grow by joining our in-house knowledge sharing or career development sessions and spending your individual Education Budget
• Learn and experience German culture first hand by joining our free German language classes
• International relocation support is provided if required
• Opportunity to work from abroad
• Benefit from an attractive compensation package and from the company pension scheme
• Monthly contribution of 50% for the ‘Deutschland Jobticket’
• Say goodbye to order commissions and say hello to your complimentary subscription of Scalable Capital's PRIME+ Broker
• Enjoy flexible and discounted sports activities with Urban Sports Club