Executive Assistant Manager - in Munich

Job Overview:

The Executive Assistant Manager will be responsible for oversight of the local team (soon to be 10 assistants). The role includes being the first point of contact for all operational aspects, workflow coordination, training and assisting in recruiting and performance management. The role requires communicating with key clients (Partners, Directors and Support Professionals) on a regular basis to gather feedback on business and service needs. The role also involves working closely with the local leadership, the other German EA Managers and EA Regional Manager to ensure service levels are met while improving efficiencies and processes. In addition to team oversight, the EA Manager will provide support for a Partner and backup coverage for the local EA team.

This is a hybrid role that requires at least 3 days per week in the office. There is no option to be fully remote

Your primary areas of responsibility will be:

Management

• Help with creating positive and collaborative team dynamics

• Be the team’s first point of contact for conflict resolution

• Collaborate with Regional EA Manager and local office leadership on process enhancements to improve efficiencies and capacity management

• Work on internal communications for the team ensuring relevant information is communicated appropriately

• Occasional involvement in special projects for EA Department

Workflow

• Manage coverage for the team (or backup workflow coverage)

• Approve holiday, “work from home” requests and timesheets

• Track attendance, punctuality, vacation, “work from home”, timesheets and overtime (where required)

Performance

• Help set annual performance goals for team

• Provide coaching to team to help achieve goals, develop skills or improve performance

• Collect feedback from Partners/Principals in preparation for mid-year and year-end reviews and write reviews

• Conduct mid-year and year-end reviews

• Work with local leadership and Regional EA Manager to calibrate performance ratings

• Assist in managing performance issues in conjunction with local office leadership and Regional EA Manager

Recruiting

• Assist with all aspects of recruiting (screening potential candidates, first interviews, scheduling partners to interview candidates if needed and make offer recommendations)

• Integrate new hires into team workflow

• Training

• Coordinate training schedule of new team members

• Identify skills/learning gaps for team and suggest training content

• Provide feedback to Training Network on training materials

• Partner Support

• Provide support to an assigned Partner and backup coverage support

Experience Required:

• 7+ years of working experience as an Executive Assistant

• At least 2 years’ experience of team/people management

• Experience in working in high pace environment with many demands from various stakeholders

• Experience with training, workflow coordination

Skills and Attributes:

• Fluent in German and English

• Previous team management experience

• Firm but fair

• Mature and calm

• Respect of confidentiality around HR issues

• Collaborative and team player

• Problem solver

• Strong service focus

• Excellent communicator and negotiator

• Strong listening skills

• Self-starter

• Able to prioritize and juggle several tasks at once

• Comfortable with change

• Familiar with local labor laws and requirements, a +

Please submit your resume in English.

Why join us at Oliver Wyman?

At Oliver Wyman, we lead with heart - we love what we do and have fun while we do it! We also strive for breakthroughs by questioning, seeking diverse perspectives, and finding powerful and sustainable solutions. If you share these values and want to work as one and own our impact at the same time, be brave and achieve the amazing with us!

• We’re individuals who are self-starting, motivated, energetic, entrepreneurial about what we do

• We have the common aspiration to have an impact, leave a legacy and change the world. We have no interest in running a steady-state business. We want to build, grow and shape the environment around us

• We value an environment where every member of Oliver Wyman is encouraged and expected to voice his or her opinion

• We believe that to create a true meritocracy we need to remove artificial barriers to opportunity

• We value people whose lives balance work and non-work activities because we believe they are both more interesting colleagues and are able to make better contributions to the Firm.

• We push ourselves hard to deliver excellence, but we also work to extract the maximum benefit from the flexibility of a project-based business. We provide the ability to take career breaks for personal or family reasons. We fundamentally value each other’s time and are sensitive to how it is used. We are an output not input-based culture, have respect for people’s personal decisions, and believe that one's workload must be sustainable. We seek balance for ourselves and our colleagues.

To learn more, please follow us on Facebook, LinkedIn or Twitter: OliverWyman.

Oliver Wyman, a business of Marsh McLennan (NYSE: MMC), is a management consulting firm combining deep industry knowledge with specialized expertise to help clients optimize their business, improve operations and accelerate performance. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit oliverwyman.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan offers hybrid working arrangements that provide both the flexibility of mobile working and the benefits for collaboration, personal connections and professional development of working in the office. Employees are authorized to work remotely. If needed, some teams also schedule weekly “anchor days” where the entire team meets in person at the site office.