Customer Success Manager | Full Time (m/w/d)

Are you seeking an opportunity to make a meaningful impact and accelerate your professional growth? Then CONROO is the perfect fit for you! We’re an early-stage startup enabling efficient logistics through innovative technology, driven by our belief that bad processes waste resources.

With a team of around 20 people working from our offices in Germany and remotely, we're searching for talented individuals who share our passion for continuous learning and tackling challenges alongside our founding team.

Tasks

As a Customer Success Manager, you will be a mini-CEO for one of the products in our portfolio. You will play a crucial role in establishing and maintaining our product's market leadership, driving product expansion, and enhancing its operational efficiency.

Customer Relationship Management

• Build and maintain strong relationships with customers, acting as the main point of contact for them within the company.
• Engage with customers to understand their business goals, pain points, and product usage and turn their feedback into actionable insights that drive targeted solutions, optimise their experience, and ensure long-term success.
• Continuously monitor customer health scores and proactively reach out to address potential concerns before they arise.
• Analyse feedback, monitor market trends, and conduct competitive analysis & market research to identify opportunities for product improvements and process optimisations.

Product Management

• Together with the Product Owner, define a clear product vision and strategy that aligns with our company goals and ensures that our offerings not only meet current customer demands but also anticipate future market shifts
• Assess potential new markets, customer segments, and product features that can drive expansion and increase our market presence
• Coordinate cross-functional initiatives with engineering, sales & marketing, and other teams to ensure that our Go Lives are executed efficiently, enabling us to capture new opportunities swiftly and effectively
• Analyse existing product workflows and implement improvements to enhance product efficiency and reduce time-to-market
• Keep a close eye on cost structures to identify opportunities for savings without compromising product quality
• Streamline customer support processes, utilizing feedback and data to improve response times and overall customer satisfaction

Requirements

Essential skills and experiences :

• Proven experience of at least 3 years in customer success, account management, or similar roles within a B2B environment.
• Native-level German proficiency is required, with fluent English proficiency to ensure effective communication
• Client-facing experience in engaging with stakeholders at various levels, from technical teams to executive leadership
• Demonstrated ability to understand complex processes and technical requirements and create tailored solutions that meet client needs and drive mutual success
• Exceptional time management, prioritisation, and multitasking abilities
• Customer-Centric Mindset with the ability to prioritise and anticipate customer needs, committed to delivering solutions that enhance satisfaction and improve the overall customer experience.
• The ability to create compelling presentations that effectively communicate implementation strategies to diverse audiences
• Prior professional experience in startups, consulting firms, or other fast-paced environments, particularly in logistics, business development, project management, or finance is a plus

Personal values and beliefs:

• A commitment to consistently raise standards by improving quality and efficiency in all aspects of work
• An independent, hands-on mindset with a 'never-stop-learning' attitude and a desire to grow alongside the team
• A strong sense of accountability, taking initiative to see tasks through to completion and proactively addressing challenges

Benefits

• Gain invaluable insights into building a logistics tech start-up and enjoy the freedom to take ownership of your work in an autonomous environment that encourages and supports your growth.
• We foster a culture of openness, transparency, and trust, where everyone's ideas and opinions are valued and respected. All team members feel welcome and appreciated for who they are.
• We have vibrant workspace designed to keep you motivated and inspired in the heart of Munich, Hamburg, Nuremberg, and Duisburg. Looking forward to seeing you here!
• If you're interested in working from home, we are open to discussing it to find a solution that works for everyone.
• At CONROO, we understand the importance of work-life balance. That's why we offer flexible hours and 30 days of workation to ensure that our team members can work at times that suit their individual needs and schedules.
• We love getting together as a team and making memories! Every quarter, we host fun team events, and once a year, we have an exciting off-site to build team spirit and bond with each other.
• Naturally, we also provide all the classic startup perks, including complimentary beverages, and top-notch coffee from our community barista.

We'd love to hear from you! Applying for the position is easy - just send us your resume and, optionally, a cover letter. If we think you might be a great fit, we'll set up an intro call so we can get to know each other better. We can't wait to meet you and learn more about your experience and interests!