Senior IT Business Analyst SAP SD (m/f/d)

What's the role?

We’re looking for a seasoned Business Analyst who is passionate about turning business requirements into effective, user-centric IT solutions. As part of our global IT and digital team, you’ll help shape the future of customer experience by implementing agile and scalable digital products — integrating mobile, cloud, and SAP S/4HANA-based backend systems.

Who is Hilti?

At Hilti, we are a passionate global team committed to making construction better. As a trusted partner for productivity, safety, and sustainability, we provide our customers innovative solutions that impact the buildings, roads, and infrastructure people rely on every day.
Hilti is where individuals grow lasting careers by exploring possibilities, maximizing their potential, owning their development, and making a real difference every day.

What does the role involve?

As a Business Analyst, you will operate at the critical junction between business needs and technical execution. Your primary responsibility will be to drive product innovation and enhancement by transforming business requirements into valuable, user-centric, and scalable IT solutions. You will develop deep expertise in specific business processes and their related systems, enabling you to contribute meaningfully to solution design. This includes defining product features and user stories with a holistic view of the entire user journey. You’ll play an active role in managing and grooming the product backlog, as well as in planning and executing test scenarios through the creation of test matrices and thorough testing procedures. Resolving issues and bugs quickly and effectively will also be a key part of your work.

In addition, your role will focus on ensuring operational excellence. You will monitor solution usage and proactively initiate improvement actions where needed. You’ll handle ongoing support activities through ServiceNow, including managing tickets and resolving incidents. Part of your responsibilities will also include identifying opportunities for product optimization and making sure these improvements are realized, as well as managing release cycles and performing technical maintenance.
Collaboration is a vital aspect of this role. You will actively contribute to the global IT Business Analysis community by sharing knowledge, enhancing best practices, and supporting the onboarding and upskilling of new team members. Last year alone, we launched around 60 new products on the market. This also includes new services and software.

What do we offer?

We offer you a unique place to work, in which you are part of a creative and interdisciplinary team. We will give you a lot of responsibility to develop yourself and we´ll support you in shaping your individual career path.
In addition, we offer you innovative and personalized Benefits, such as

• Internal mentoring program
• Fitness and health benefits
• Flexible working arrangements
• Subsidised monthly and annual public transport subscriptions
• Free charging pole for electric cars
• Subsidy for childcare

Further benefits:

• Support in relocating and finding a flat
• Tax advice

The mission of the Hilti Group is "Making Construction Better," based on a passionate and inclusive team, as well as an employee and performance-oriented corporate culture. Integrity, courage, teamwork, and commitment are essential for Hilti - both today and tomorrow. We are proud to say that we not only talk about our values but also live them every day.

What you need is:

• Master’s degree in Information Management, Computer Science, Engineering, or a related field
• Minimum of 7 years’ experience as an SAP Consultant with strong expertise in modules such as SD, SM, or CS
• Solid knowledge of software development tools (e.g., Atlassian stack: JIRA, Confluence)
• Exceptional interpersonal and communication skills to connect and collaborate with stakeholders worldwide
• Proven multitasking ability, strong learning agility, and adaptability in a fast-paced environment
• Fluent in English with an agile mindset, solution-oriented thinking, and openness to new technologies
• Agile thinking, analytical problem-solving, and openness to change and emerging technologies.
• Fluency in English (written and spoken); additional languages are a plus.

Why should you apply?

You’ll join aforward-thinking, global company that’s investing heavily in digitaltransformation. At Hilti, you’ll work in a dynamic, supportive environment thatempowers innovation, collaboration, and career growth — with the opportunity tomake a real impact on our digital landscape.

During your job interview you will spend some time with us and get to know our company. Thus you will get a feeling for the job and our corporate culture.
Our commitment to diversity and inclusion is central to our corporate culture. We welcome people with different identities and experiences and encourage diversity of thought. Our goal is to create a safe and inclusive work environment for a passionate & inclusive team. Hilti also stands for equal opportunities, we therefore welcome applications from people with severe disabilities.
Contact: Hilti Entwicklungsgesellschaft mbH I Human Resources
Should you encounter technical problems during your application, please contact [email protected].