Field Solutions Manager (m/f/d)

About the Role at RobCo

RobCo is building the category of Autonomous Industrial Robotics and we're doing it fast. We believe that automating the ordinary frees humans to do the extraordinary, and we're building the end-to-end robotics infrastructure to make that possible - hardware, software, and AI in one stack that just works.

To further expand our team, we are looking for you as (Senior) Field Solutions Manager (m/f/d) with the following mission:

You will play a pivotal role in scaling and professionalizing our customer delivery operation. Your team delivers and supports some of the most advanced modular robotics solutions.

Your Mission

Build and maintain a high-performing, reliable, and motivated field organization that sets the industry benchmark for quality, customer orientation, and operational excellence.

You will lead, coach, and develop a diverse team of engineers and technicians, from recent graduates to seasoned experts, ensuring they consistently deliver value to our customers and embody the best of RobCo’s culture. You’ll bring structure where it’s missing, raise the bar on process and communication, and create the conditions for the team to grow.

You will be the first line leader, operational problem-solver, and force multiplier in our fast-growing organization, trusted by both your team and company leadership.

Your Responsibilities

• Team Leadership & Development

  • Directly lead, coach, and develop a team of Field Solutions Engineers and Technicians responsible for the deployment and integration of RobCo’s robotic automation systems.

  • Foster a culture of accountability, openness, and high performance; set clear expectations, provide regular feedback, and support individual growth.

  • Identify and mentor future team leads as the organization scales.

• Operational Excellence

  • Ensure your team delivers consistent, high-quality customer outcomes: on time, every time.

  • Team resource planning, project assignments, and deployment scheduling in collaboration with Technical Program Managers.

  • Drive continuous improvement in all aspects of field execution: safety, process, documentation, and customer communication.

  • Proactively identify and resolve bottlenecks, recurring field issues, or skills gaps.

• Customer Focus

  • Act as an escalation point for deployment issues and complex customer situations, balancing commercial, technical, and relationship needs.

  • Ensure the field team communicates effectively with customers, translating technical complexity into practical action and building trust.

  • Champion a customer-first mindset while holding the team to robust technical and process standards.

• Collaboration & Process Building

  • Work closely with Product Engineering, Customer Value Engineering and Sales to close feedback loops between the field and the rest of RobCo.

  • Standardize and continuously improve team routines: onboarding, training, documentation, and field support tools.

  • Contribute to the development and refinement of processes and best practices as we scale across new regions and products.

We're looking for someone who has:

• Demonstrated leadership experience in a technical, customer-facing environment (e.g., machinery, automation, industrial engineering, or similar).

• Proven ability to develop and lead diverse teams, including engineers and technicians, ideally in a fast-pace scale-up or transformation context.

• Strong operational and problem-solving mindset: you see around corners, act proactively, and thrive in high-change environments.

• Ability to structure, document, and drive repeatable processes without sacrificing flexibility or customer focus.

• Exceptional communication skills (in English, German is a plus): you coach technical staff to be clear, pragmatic, and customer-oriented.

• Relentless about safety, quality, and professionalism.

• Willingness to travel as needed to support customers and team members on site.

Why join RobCo?

• Develop modular, software-defined robotics solutions with us that set new standards in automation.

• Help us build robots equipped with state-of-the-art AI that perceive their environment, analyze data, and make intelligent decisions in real time.

• As part of a very dynamic and fast-growing scale-up, you will take on responsibility from day one, drive your own projects, and see the direct impact of your work.

• Flat hierarchies, open communication, and regular 360° feedback enable fast decisions and support your professional and personal development.

• Work out across Germany in over 7,200 studios with our subsidized Wellpass membership.

• Flexible working hours, a modern office, and—depending on the role—the option to work from home.

• Regular team events—from relaxed beer & pizza nights on the rooftop terrace to shared experiences on ski trips or at Oktoberfest.

About RobCo

Founded in Munich in 2020, RobCo leads the transition toward fully Autonomous Industrial Robotics. Our mission is to deploy RobCo in every factory - solving the industrial labor shortage through end-to-end robotics that just works. Powered by Physical AI, our solutions combine a scalable modular hardware architecture with intelligent software that adapts to your use case, improves over time, and requires zero upfront investment through our Robotics-as-a-Service (RaaS) model.

We solve our customers' most pressing pain points - labor shortage, cost pressure, workplace safety, and national reshoring - across the full spectrum of Autonomous Industrial Robotics. With $160M raised from investors including Lightspeed, Lingotto Innovation, and Sequoia, 200+ people globally, and 2.5M+ operating hours in the field, we are deploying robots in factories across Europe and the United States - with our US operations headquartered in Austin, TX, and our RobCo Bay Area Demo Lab in San Francisco.

Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

At RobCo, applicants are selected regardless of ethnic origin, religion, gender, age, disability, or sexual orientation. All decisions throughout the recruitment process are based solely on applicants’ qualifications, skills, knowledge, and experience, as well as relevant business requirements.