QM Associate - Complaint Specialist

Founded in Munich, Germany in 1989, Brainlab develops, manufactures and markets software-driven medical technology, enabling access to improved, more efficient, less-invasive patient treatments. Our key to success is our creative, talented and hard-working team, which consists of around 2400 dedicated and inspiring individuals in 25 locations worldwide. To succeed in reaching our targets, we are seeking committed colleagues who can stand behind our core values curious, authentic and useful.

Job Description

Despite our goal to achieve greatest possible reliability and quality in our devices, innovative products can fail. As QM Associate – Complaint Specialist you will be part of an international team overseeing, evaluating and managing customer complaints and potentially systematic product problems, with the goal to continuously improve the reliability and performance of our devices.

Your responsibilities will be the handling of customer complaints and other customer or product feedback mainly related to the SW devices of the Brainlab Product Portfolio, including coordination of investigation, follow up of action implementation and appropriate documentation. For this purpose you will interact with colleagues of the Brainlab worldwide Customer Support department as well as in the Research & Development departments, to jointly analyze various technical problems and trends.

To enable continuous improvement of Brainlab products you will perform review of quality data as well as support the analysis of those and initiate evaluation on corrective and preventive actions (CAPA).

Further you will play an active role in maintenance and improvement of the Quality System (FDA 21 CFR 820, ISO 13485) and participate and support in internal and external quality audits of Brainlab.

Qualifications

• Degree in engineering or life sciences preferred, but other degrees may be considered
• Interest in Software-based medical devices
• Interest / Experience in quality management and statistical analysis
• Excellent documentation practice and communication skills
• A structured, analytical and solution-oriented approach
• Persuasive power and critical thinking abilities
• Proficient in the use of MS Office

Additional Information

• A mutually-supportive, international team
• Meaningful work with a lasting impact on medical technology
• 30 vacation days, plus December 24th and December 31st
• Flexible working hours as well as hybrid work model within Germany
• Bike leasing via cooperation partner "BikeLeasing"
• Parking garage and safe underground bike storage
• Award-winning subsidized company restaurant and in-house cafes
• Variety-rich fitness program in our ultra-modern 360m2 company gym
• Regular after work, team, and company events
• Comprehensive training and continuing education opportunities

Ready to apply? We look forward to receiving your online application including your first available start date and desired salary.

Contact person: Leonie von Leoprechting