Team Lead Service Delivery (m/f/d)

Job Description

Are you dedicated to enhancing service reliability and optimizing key disciplines like incident-, problem-, and asset management? Then we want you to inspire and empower our teams across the organization to embrace best practices and drive continuous improvement and lean solutions. By overseeing and automating the core process of service delivery end-to-end, you and your small team will act as an enabler between engineering- and platform teams as well as product owners. Join us in Pullach near Munich!

YOUR ROLE AT SIXT

• Together with your team you champion best practices in service delivery and reliability of IT services, and you inspire and empower teams to align with service level agreements (SLAs) and quality objectives
• You educate on best practices and process excellence methodologies to allow continuous improvement
• You lead and develop a small team of ServiceNow- and automation experts to bring ideas into action
• You develop and promote strategies to minimize service disruptions and enhance system uptime, encouraging proactive problem-solving and identifying lean process improvements in relevant areas
• You take end-to-end ownership and act as a catalyst for collaboration between Tech Engineering Teams and other departments, ensuring seamless communication and pragmatic cooperation
• You foster fact-based decision-making by grounding improvements and strategies in reliable data, and you actively track service delivery performance and process improvements based on KPI’s

YOUR SKILLS MATTER

• Education  You have a university degree in Business Administration, Information Technology or a related field and have proven experience in leading a team as well as service management and process improvement
• Technical Background  You bring a strong technical background that covers both infrastructure/field-service, and software engineering
• Inspire  With your ability to convince and inspire teams, you achieve high standards of service quality
• Service Management  You have a strong understanding of service management disciplines, including asset, incident, and problem management and the ability to translate them into lean, tailored and actionable solutions
• Communication  You have excellent communication, presentation, and interpersonal skills

WHAT WE OFFER

• Extra benefits Enjoy discounts on SIXT rent, share, ride and SIXT+, attractive vehicle leasing offers, and exclusive deals with partners for travel, tech, fashion and more
• Mobility boost We support you with a monthly mobility allowance of €20 per month for even more freedom
• Future security We contribute to your retirement plan and support you with capital-forming benefits to ensure you are well covered
• Feel-good atmosphere Stay active with our modern SIXT gym, various leisure activities like the gaming area or the SIXT choir, and enjoy our high-quality employee restaurant
• Flexibility Enjoy 30 days of vacation and a hybrid working model with flexible hours
• Giving back Take one day each year to volunteer at a charitable organization dedicated to supporting children

Additional Information

About us:

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!