IT Business Analyst SAP SD (m/f/d)

What's the role?

We’re looking for an IT Business Analyst SAP SD to join our global IT team. In this role, you will drive the digital transformation of Hilti by translating business needs into innovative, user-centric, and sustainable IT solutions. You'll work closely with cross-functional teams to shape seamless customer experiences by combining mobile, cloud, and on-premise technologies – all integrated into our modern SAP S/4HANA backend.
This is your chance to be part of a global transformation and make a real impact on how Hilti serves customers around the world.

Who is Hilti?

At Hilti, we are a passionate global team committed to making construction better. As a trusted partner for productivity, safety, and sustainability, we provide our customers innovative solutions that impact the buildings, roads, and infrastructure people rely on every day.
Hilti is where individuals grow lasting careers by exploring possibilities, maximizing their potential, owning their development, and making a real difference every day.

What does the role involve?

As an IT Business Analyst SAP SD, you will play a key role in driving product innovation by translating business requirements into valuable, user-centric, and sustainable digital solutions. You will develop a deep understanding of Hilti’s business processes and related IT systems, while creating and maintaining user stories that reflect the full end-to-end user journey. You’ll collaborate on designing and refining solution architectures and product features, actively contributing to backlog grooming, testing, and issue resolution in an agile environment. In addition to development work, you’ll support the full product lifecycle by monitoring solution adoption, providing support through ServiceNow, managing tickets and troubleshooting issues. You’ll identify opportunities for product improvements, manage software releases, and coordinate technical maintenance. Finally, you’ll contribute to the global Business Analyst community by sharing knowledge, mentoring peers, and continuously improving our ways of working.

Last year alone, we launched around 60 new products on the market. This also includes new services and software.

What do we offer?

We offer you a unique place to work, in which you are part of a creative and interdisciplinary team. We will give you a lot of responsibility to develop yourself and we´ll support you in shaping your individual career path.
In addition, we offer you innovative and personalized Benefits, such as

• Flat hierarchies
• Internal mentoring program
• Fitness and health benefits
• Flexible working arrangements
• Subsidised monthly and annual public transport subscriptions
• Free charging pole for electric cars
• Free company parking spaces
• Subsidy for childcare

Further benefits:

• Support in relocating and finding a flat
• Tax advice

The mission of the Hilti Group is "Making Construction Better," based on a passionate and inclusive team, as well as an employee and performance-oriented corporate culture. Integrity, courage, teamwork, and commitment are essential for Hilti - both today and tomorrow. We are proud to say that we not only talk about our values but also live them every day.

What you need is:

• Master’s degree in Information Management, Computer Science, Computer Engineering, or a related field.
• At least 4 years of experience as a Business Analyst or Consultant with strong expertise in SAP ERP modules, ideally SAP SD.
• Strong interpersonal and communication skills with the ability to connect, inspire, and influence stakeholders globally.
• A proactive and self-motivated mindset with the ability to prioritize and deliver in a fast-paced, virtual environment.
• Agile thinking, analytical problem-solving, and openness to change and emerging technologies.
• Fluency in English (written and spoken); additional languages are a plus.

Why should you apply?

Because you want to shape the future of a global technology-driven company and see your work translated into real impact. At Hilti, your ideas and contributions matter – and you’ll find the tools and support you need to keep growing.

During your job interview you will spend some time with us and get to know our company. Thus you will get a feeling for the job and our corporate culture.
Our commitment to diversity and inclusion is central to our corporate culture. We welcome people with different identities and experiences and encourage diversity of thought. Our goal is to create a safe and inclusive work environment for a passionate & inclusive team. Hilti also stands for equal opportunities, we therefore welcome applications from people with severe disabilities.
Contact: Hilti Entwicklungsgesellschaft mbH I Human Resources
Should you encounter technical problems during your application, please contact [email protected].