Working Student Customer Success (m/f/d)

Personio's intelligent HR platform helps small and medium-sized organizations unlock the power of people by making complicated, time-consuming tasks simple and efficient. Our team of 1,500 Personios is building user-friendly products that delight our 15,000+ customers and their 1.5 million employees. Ready to make an impact from day one?

This role requires office attendance in Munich

How you'll make an impact at Personio

Bring your drive. Make a difference. Join our Go-to-market team at Personio and be a part of something big; not just for yourself, but for your teammates and our customers. Together, we’re building relationships, solving problems, and impacting the way people experience work every single day.

As a working student in Customer Success Management (m/f/d), you will support in unlocking the full value of Personio for our customers by building strong relationships and acting as a trusted partner on their journey toward digitized, efficient HR. Working closely with our Customer Success Managers and leadership team, you’ll gain hands-on experience in delivering an outstanding product experience and service quality. You’ll also get to know our operational business and collaborate with various departments and customers across the organization.

Key Responsibilities:

• Support Operations: Prepare and follow up on internal and external meetings with key stakeholders, ensuring projects and customer touchpoints run smoothly.

• Power Decisions with Data: Use analytics and reporting tools to deliver insights that help the CSM team work smarter and more efficiently.

• Champion Efficiency: Identify opportunities to automate repetitive tasks or streamline key workflows by utilizing AI capabilities, working with the CSM team to implement improvements.

• Create Value: Develop and localize project and training materials in multiple languages, ensuring our key accounts have the resources they need to thrive.

• Document & Improve: Maintain and enhance our internal knowledge base, ensuring information is clear, current, and actionable.

What you need to succeed:

• You’re enrolled in an advanced Bachelor’s or Master’s program (Business Administration, Economics, Social Sciences, or comparable).

• You’ll remain a full-time student for the duration of the working student position.

• You’re fluent in German and English.

• Ideally, you have first experiences in HR, SaaS, the startup environment or consulting.

• You have experience in creating analysis in Microsoft Excel or Google Sheets.

• You have a knack for learning new tools and a genuine interest in HR tech.

• You are passionate about the developments of AI and, ideally, have first experiences in building AI-driven workflows to automate processes.

• You have a structured, analytical approach to problem-solving and enjoy tackling complex tasks.

• You’re quality-driven and proactive; flagging issues early and striving for excellence.

Why Personio:

​Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.

At Personio, we value in-person collaboration while also offering flexibility. This role is office-based, with certain days every week required in your contracted office location. The remaining days can be worked from home or in the office if you prefer.

Aside from our people, culture, and mission, check out some of the other benefits that make Personio a great place to work:

• Choose a subsidy for public transportation or a gym membership

• No matter where you are in your life right now –after a gap year or during your studies – we offer both mandatory and voluntary internship opportunities

• Enjoy a buzzy, open office spaces with coffee, drinks, snacks, and fresh fruit in every central location

But we even go beyond of that - we want to guarantee your continuous growth:

• Continuous feedback and acknowledgement with your manager in weekly 1:1s

• Build connections through our strong internal student network and regular meet-ups with colleagues from different departments

• Join our in-house knowledge-sharing sessions, internal buddy program, and work productively with the latest hardware and tools

Salary:

• Working Students: 20 hours per week; Bachelor 16€ per hour, Masters 17€ per hour

Get a sneak peek of your potential upcoming workplace on our Instagram or TikTok @inside.personio