Customer Strategy & Operations Intern (f/m/x)

Become part of Tanso and decarbonise industries with us.

To ensure that our customer base is successful in implementing Tanso, making the right calculations and draw conclusions out of it, we are looking for a Customer Strategy & Operations Intern (f/m/d).

As a Customer Strategy & Operations Intern, you are the engine that keeps out customer relations running smoothly while building the tracks for future growth. You will dive deep into the Tanso product and our customers' challenges, solving their questions with precisions while simultaneously building smart, automated processes that make these manual processes obsolete in the future.

Key responsibilities

• Solve & Scale: Handle customer inquiries with a solution-oriented mindset, ensuring fast and effective ticket resolution while identifying patterns for automation.
• Process Engineering & Internal Excellence: Build and optimize scalable Customer Success processes that increase efficiency and service quality, moving from manual tasks to smart workflows. Create and improve internal resources such as playbooks, handbooks, and templates to provide clear, scalable structures for the team.
• Tech & AI Integration: Contribute to the development of AI-driven tools and CRM automations that enhance the customer experience and streamline operational workflows.
• Product Deep-Dive: Develop a profound understanding of the Tanso product to help customers master their carbon accounting and ESG data management and navigate complex methodological challenges.
• Enablement & Data-Driven Insights: Assist in onboarding and workshops, creating training materials that empower customers to find solutions independently and effectively. Consolidate data from various sources to identify friction points in the customer journey and translate them into actionable, efficient workflows.
• Continuous Improvement: Take ownership of operational tasks and look for ways to make them better - we value your perspective on how to turn daily challenges into smoother workflows.
• Shape our Growth: Contribute your ideas to help our Customer Success organization grow, ensuring we stay effective as we make the European industry lead global decarbonization.

Your profile

• Prior Customer Success experience is a plus.
• Proven track record in a fast-paced environment.
• Based in or willing to relocate to Munich.
• Fluency in English and German.

What we offer

• A highly competitive compensation package with an attractive equity package to participate in Tanso's growth.
• Hybrid working model that combines the benefits of onsite collaboration with the flexibility needed.
• Sponsored access to EGYM Wellpass to prioritize your wellbeing with thousands of options.
• Exclusive discounts that help you save on a wide range of everyday brands, services, and experiences.

Why Tanso?

• Directly influence how companies understand, act upon and report on sustainability.
• Lead initiatives that matter, in projects where innovation meets purpose.
• Drive ideas forward and take responsibility to make a difference.

Our team

We're a diverse group of people, and that diversity is what makes us great. We bring unique perspectives to everything we do and are always eager to learn from each other. We work in cross-functional teams to tackle ambitious challenges, actively seek feedback and be the best versions of ourselves.

About us

Tanso is an integrated sustainability software for carbon accounting and ESG data management. Our goal is to help manufacturing companies meet regulatory requirements and achieve their sustainability objectives.