Helpdesk Specialist

Proclinical is working alongside a dynamic and fast-paced company who is seeking a dedicated Helpdesk Specialist for a full-time position based in the Greater Munich Area. This company has a lively environment and offers opportunities for those who want to make a difference and help shape decisions.

Please note that to be considered for this role you must have the right to work in this location or hold an EU passport.

Responsibilities:

• Provide comprehensive support to clients, including software packaging and managing tools.
• Handle Windows operating systems, iPads, iPhones, and occasionally Linux servers.
• Troubleshoot and resolve technical issues, ensuring high levels of customer satisfaction.
• Collaborate with a team of experienced professionals, including direct guidance from senior staff.
• Participate in on-call service, requiring fluency in English.
• Work on-site with the option for 2 days of home office per week.

Key Skills and Requirements:

• Minimum of 3 years of support experience.
• Exposure to a variety of technologies and the ability to analyze and resolve complex issues.
• Strong communication skills, particularly in English.
• Experience with Baramundi, Intune, and VPN technologies.
• Ability to work in a fast-paced, chaotic, and lively environment.

Why Join Us:

• Opportunity to work in a startup and medium-sized business environment.
• Fast decision-making processes and a hands-on mentality.
• A chance to be part of a team that values motivation and the desire to make a difference.

Ready to Apply?

If you are passionate about providing excellent support and want to be part of a dynamic team, we would love to hear from you!

For any queries, please reach out to [email protected].

Alternatively, for further details or to talk directly to a life sciences recruitment specialist, please request a call back at the top of this page.

Proclinical is a leading life sciences recruiter focused on finding exceptional people and matching them with the finest positions across the globe. Proclinical is acting as an Employment Agency in relation to this vacancy.