Salesforce Support and Operations Specialist (m/f/x) (onsite/remote in Germany)

Scalable Capital is a leading digital investment platform in Europe. The company empowers everyone to shape their financial future. Scalable Broker makes it easy and affordable for clients to invest professionally in stocks, ETFs and other exchange-traded products and set up savings plans. Scalable Wealth, the digital wealth management service, offers clients professional investment in ETF portfolios and is also adopted as a white-label solution by renowned B2B partners. With the European Investor Exchange (EIX) Scalable Capital offers a stock exchange for retail investors in Europe. Over 27 billion euro is held on the platform by more than one million clients.

Scalable Capital was founded in 2014 and employs more than 500 people at its offices in Munich, Berlin, Vienna, and London. Together with the founding and management team around Erik Podzuweit and Florian Prucker, they are working on a new generation of financial services.

Visit our finance blog or check out our Social Media channels to find out what our Expert Teams have to say.

Our Company Values guide us every day in how we work and collaborate. To learn more about them, you can find our values here (English).

Job Description

• Join us in a cross-functional team whose goal is to make our Customer Support team more effective and satisfy our next million clients!
• Work as a BE/Salesforce Engineer.
• Build features in the domain of Customer Support and Self-Service.
• Be owner and evolve our Salesforce solutions for Customer Support and other operations teams.
• Integrate Salesforce with knowledge base, phone system, the Scalable Capital backend and others.
• Leverage AWS cloud and serverless services to build and run our platform efficiently.
• Write clean, testable, maintainable and well-documented code and treat security as a first class citizen
• Be part of modern software development practices (e.g. agile and self-managed teams, continuous integration and deployment, test automation, cloud-based infrastructure and tooling)
• This is a role in the engineering department with opportunities to grow into a Salesforce developer or Fullstack developer.
  

Qualifications

• A university degree in a relevant field of study (Computer Science, Engineering, Business, etc.) or a comparable practical experience.
• Extensive professional experience working with Salesforce or similar.
• Experience with Service Cloud functionalities like Omni Channel, LiveChat, and Salesforce Flows.
• A Salesforce Certified Platform Administrator certification is a must.
• Salesforce Certified Service Cloud Consultant and Salesforce Certified Business Analyst certifications are good to have.
• A passion for well architected, testable and documented solutions and an agile mindset.
• Strong analytical thinking, both in the technical and in the product domain.
• Crisp communication skills in English.
• Background in the financial industry and financial software product development is an advantage.
  

Additional Information

• Be part of one of the fastest-growing and most visible Fintech startups in Europe, creating innovative services that have a substantial impact on the lives of our customers
• Work with an international, diverse, inclusive, and ever-growing team that loves creating the best products for our clients
• Work from our centrally located offices in the heart of Munich or Berlin, nestled in lively neighborhoods filled with vibrant restaurants, cozy cafés, and a wide range of convenient amenities or choose to work remotely within Germany (if eligible for the job)
• Be productive with the latest hardware and tools
• Learn and grow by joining our in-house knowledge sharing or career development sessions and spending your individual Education Budget
• Learn and experience German culture first hand by joining our free German language classes
• International relocation support is provided if required
• Flexible vacation policy and the opportunity to work from abroad
• Benefit from an attractive compensation package and from the company pension scheme
• Monthly contribution of 50% for the ‘Deutschland Jobticket’
• Say goodbye to order commissions and say hello to your complimentary subscription of Scalable Capital's PRIME+ Broker
• Enjoy flexible and discounted sports activities with Urban Sports Club

#LI-Hybrid