Programme Manager - Fulfilment Operations (All Genders)

With over 25 years’ experience, plus the same enormous passion and ambition we had on day-one, we’re trailblazers in the pet e-commerce industry. Our solutions make over 12 million customers genuinely happier – and that’s something we really care about. We work together to continually adapt; embracing change and the challenges it brings so that we can keep doing better. Join us and discover a place where your potential meets your passion for pets. That’s the power of plus.

Job Description

The Ops Development & Expansion team is responsible for the strategic setup and enhancement of future and existing fulfilment centres. The team ensures seamless integration of new centres into the supply chain whilst driving operational improvements to enhance efficiency, quality, and customer satisfaction.

Your Responsibilities:

• Supporting new fulfilment centre setup – coordinate and execute new centre implementations, ensuring smooth integration and alignment with business objectives.
• Driving operational improvements – implement process enhancements to increase efficiency, reduce waste, improve quality, and optimise productivity across fulfilment operations.
• Monitoring performance and quality – track and report on key performance indicators (KPIs), ensuring adherence to quality and efficiency standards during operational changes.
• Leading change management initiatives – design and execute change management strategies, including team training and best practice reinforcement, to ensure smooth adoption of new processes and technologies.
• Managing technology implementations – lead or support Factory and Site Acceptance Tests (FAT & SAT) for Material Handling Equipment (MHE) and participate in Warehouse Management System (WMS) evaluation, deployment, and go-live support.
• Fostering cross-functional collaboration – engage with logistics, IT, customer service, and supply chain teams to align fulfilment operations with broader business goals and customer expectations.
• Driving customer-centric operations – develop initiatives that enhance customer experience by optimising fulfilment operations for speed, accuracy, and service excellence.

Qualifications

• Bachelor’s or Master’s degree in Supply Chain Management, Logistics, or a related field.
• Minimum of 8 years of experience in third-party logistics, either on the provider or customer side (preferably in e-commerce/B2C) or in in-house operations.
• Solid stakeholder management skill
• Lean Management / Six Sigma experience
• Experience from leading multiple complex role related projects
• Excellent communication skills
• Strong analytical skills, with experience in data analysis (intermediate SQL, advanced Excel) and the ability to maintain both a high-level perspective and attention to detail.
• Self-motivated and results-driven with a proactive work approach.
• Excellent planning and organizational skills, along with proficiency in standard MS Office applications.
• High mobility and willingness to travel as required.
• Fluent in English (C1/C2 level), both spoken and written.

Additional Information

Headquartered in Munich, with offices across Madrid, Krakow, Wroclaw, London and Vienna, we collaborate because we genuinely love working together - so you’ll be at the heart of an incredible, multinational team. We trust each other to get the job done, which means you’ll benefit from hybrid working, spending 60% of your time in the office and 40% at home. There’s an option to work for 20 days abroad in approved countries too.

Add to that development opportunities that help you to shape your own career path, excellent training and support, wellbeing offers, subsidised transport or bike leasing, plus 20% discount across all our products, and you’ll begin to get a sense of what sets us apart. Find out more about the specific benefits at your local office in our blog posts .

At zooplus, we believe in equal opportunity and support everyone to fulfil their potential. We recognise the power of listening and learning from each other and embrace diversity and inclusion of all.

#LI-Hybrid

✈️ 28 vacation days and days off on 24th and 31st of December
️ Corporate rates at a local gym chain (Body & Soul)
Company mobile phone for work and personal use

zooplus is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.