Strategic Account Manager

Westfield Health Group is home to Westfield Health, High Five Health Promotion and UK Health and Wellbeing, proudly providing holistic health and wellbeing services, and active spaces, to clients across 11 countries. We believe that our people are our strongest asset and live by our values; We care, we’re in it together, we are explorers, we own it. We aim to continue our commitment to creating a workplace where our colleagues feel connected, heard, developed, recognised and supported.

Job Title: Strategic Account Manager

Location: Remote/Hybrid, Germany

About the role:

High Five is delighted to be working with many well-known companies to provide thousands of employees in Germany with active spaces and support for their well-being. The Strategic Account Manager is a unique position for a fitness specialist with strong stakeholder management and new customer acquisition skills to join our team. As the main point of contact for one of our largest customers, you will ensure that our services add value and meet requirements. In addition, you will use your experience in sales and project management to further expand our business in Germany and support the Regional Client Director in projects.

Your responsibilities:

• Lead, develop, and strengthen our operational teams at three locations (Munich & The Hague).

• Planning staffing and succession together with the Regional Client Director – so that the right employees are in the right place at the right time.

• Ensuring that all contractually agreed services are provided in accordance with quality standards, ISO guidelines, and customer expectations.

• Identifying strategic opportunities and developing innovative solutions – whether for products, services, or processes.

• Achieving and exceeding revenue and margin targets for your customer contracts.

• Building long-term relationships and ensuring successful contract renewals.

• Working closely with internal departments (e.g., HR, finance, IT, marketing) and external partners to continuously improve our offering.

• Continuously improving the experience of our customers and teams – in compliance with all relevant legal requirements.

• Being present on site and setting an example.

• Establishing and expanding new business in Germany

• Active project management and support for the Client Director

• Embodying our values: We care. We are in this together. We are explorers. We take responsibility.

What you’ll bring:

• Degree in sports science, public health, health management, or a comparable field.

• At least 4 years of experience in a similar position, ideally with leadership responsibility in an international environment.

• Passion for exercise, health, and vitality.

• Experience in leading teams.

• Experience in sales and new customer acquisition.

• Written and spoken language skills: German C1 & English C1, Dutch an advantage.

• Confidence in implementing operational business plans, managing budgets, and pursuing goals.

• Confident in dealing with high-level decision-makers in corporate environments.

• Experience in managing partnerships and stakeholders.

• Openness to evidence-based work in a knowledge-oriented organization.

• Willingness to travel within Germany and the Netherlands.

Salary, Perks & Benefits:

• Competitive salary based on experience and qualifications

• 8% vacation pay

• Annual target bonus

• 29 days of annual leave

• Spendit benefits

• Company cell phone and laptop

• Free use of company gyms

Next steps and support:

If you think you fit the bill, we would love to hear from you!

Please note, while we welcome global talent, we’re currently unable to sponsor work visas.

We value inclusivity and want to make sure our application process is open and accessible to all candidates. Please let us know if you require reasonable adjustments to ensure the recruitment process is as comfortable as possible.