Service Operations Specialist - Germany

Your mission

Servus und herzlich willkommen bei uns hier in Sungrow! We are thrilled to introduce a role that sits right at the heart of our service operations - keeping things moving, customers informed, and repairs running like clockwork. As our Service Operations Specialist, you will be the backbone of our after-sales service flow in Germany. Curious what this is all about? Let's dive right in:

• Arrange and coordinate return shipments for defective units, ensuring smooth and timely logistics from the moment a return request is raised.
• Respond to customer inquiries and emails regarding return requests, providing clear guidance and a reassuring point of contact throughout the process.
• Support customers in correctly completing return forms and compiling all required documentation, making the process as seamless as possible.
• Manage the end-to-end paid repair process - from quotation preparation and equipment collection through to repair coordination and return shipment.
• Monitor repair progress and maintain proactive, timely communication with customers at every stage of the journey.
• Coordinate transportation arrangements with third-party repair service providers, registering pickup and delivery schedules and ensuring all shipping documentation is in order.
• Act as the key communication bridge between customers, logistics providers, and repair partners - keeping all parties aligned for efficient and on-time service delivery.

Your profile

All right, all right - that was quite the journey, wasn't it? Now, in order to fit into this role and thrive here for a long time, your ideal background should look a lot like this:

• You bring solid experience in after-sales service, service operations, logistics coordination, or a comparable customer-facing operations role.
• You are comfortable managing end-to-end processes independently - from documentation and quotation to shipment tracking and stakeholder updates.
• You have hands-on experience with RMA processes, return management, or repair coordination workflows.
• You are a natural communicator who can confidently liaise with customers, or a comparable customer-facing operations role.
• You are detail-oriented and organised, able to handle multiple open cases simultaneously without losing track of deadlines or documentation.
• German and English proficiency at C1 level is required, given the daily customer communication in the German market; additional European languages are a plus.
• Proficiency in MS Office and familiarity with ticketing or CRM systems is expected; experience with SAP or similar ERP tools is a bonus.

Why us?

Join our Service Operations team - a department that directly shapes the customer experience at Sungrow. Every return managed efficiently, every repair coordinated on time, and every customer kept informed is a direct contribution to our reputation as a reliable and customer-first greentech company.
At our Munich headquarters, you will work in a dynamic, multinational environment where your organisational skills and communication strengths truly make a difference. Here is what else awaits you:

• Mobility package: Job-Rad and e-bike options - powered by solar, of course!
• Performance-based bonus tied to smart, agreed KPIs.
• A vibrant, multicultural team with European and international exchange.
• Opportunities to grow your knowledge of solar inverters, energy storage, and EV charging solutions.
• Training at our Munich HQ and the possibility to visit our R&D facilities in China.

About us

We are a green tech company with young creative minds.
We are fighting every day to make our mission happen – Clean Power for All !

With 870+GW of clean power presently installed worldwide, we are on the road to success!

Founded in 1997 by University Professor Cao Renxian, Sungrow is a leader in the research and development of solar inverters with the largest dedicated R&D team in the industry and a broad product portfolio offering PV inverter solutions and energy storage systems for utility-scale, commercial & industrial, and residential applications, as well as internationally recognized floating PV plant solutions, NEV driving solutions, EV charging solutions and renewable hydrogen production systems.

Want to know more? Check out what working with us is like!