Head of AI Center of Excellence (m/f/d) in Heilbronn

Communardo is a leading provider of software solutions and consulting services for the digital workplace. Our heart beats for modern work, agile processes, communication and cooperation in companies. Our experts support customers from all industries in selecting the right software, implementing intelligent solutions and developing customized apps. We support the introduction and operation of your solutions through training and change management, as well as managed services.

Your mission

• Own AI adoption end to end - training, our weekly AI Spotlight, the use case library, an annual agent-build hackathon and the approved-tool landscape - and make the sanctioned path the fastest path, every time
• Lead the redesign of how we actually work - team up with process owners across delivery and administration to rebuild core processes around AI, bringing the method and proving the impact
• Build and run our AI Operating System - the internal platform for agent orchestration, retrieval and prompt lifecycle management - engineered to stay vendor-neutral as the market shifts
• Take ownership of AI governance - EU AI Act readiness as both deployer and provider, our AI Usage Guideline, and a client-facing Transparency Charter - compliance as a fast, reliable service, never a bottleneck
• Represent the AI CoE on our Tech and AI Board and become the one door every business knocks on for AI questions

You come with

• Real enterprise AI adoption experience with the numbers to prove what actually changed
• A genuine track record of redesigning processes (Lean, BPM, service design or similar), including the facilitation skill to lead that work with people who don't report to you
• Hands-on technical range: LLM/agent architectures, orchestration, RAG, MCP, and working fluency across today's major enterprise AI stacks (Claude, Microsoft 365 Copilot, Atlassian Rovo, ChatGPT, Gemini)
• Solid regulatory footing: EU AI Act deployer/provider obligations and GDPR in a data-processing context
• The influence to lead without formal authority and turn a network of part-time volunteers into a genuine delivery engine
• Fluent English (C1-C2) and working proficiency in German.

Why Communardo

Flexibility that fits your life – flexible hours, home office/remote options, and workation weeks, so work and life actually fit together.

Personal development – regular Development Check-ins, training budget and paid training days

Fair, performance-oriented compensation – market-aligned, reviewed regularly, and tied to transparent performance criteria.

Benefits that fit you – a flexible benefits package that you shape around your own life.

Technology at the forefront – access to leading partner ecosystems (Atlassian Platinum, Microsoft, AWS Premier), with AI built into how we build and how we work.

Values you can feel, not just read about – our Communardo Values shape daily work, not just the wall art.

A growing, international group – 500+ colleagues across 12 countries, with real room to shape things instead of corporate bureaucracy.

#smartertogether – lived, not just claimed – close collaboration and real mutual support across brands and countries. For us, #smartertogether also means AI + human : we combine human judgment, creativity and responsibility with AI capabilities to achieve better outcomes together.