Senior Payments Manager (All Genders)

With over 25 years’ experience, plus the same enormous passion and ambition we had on day-one, we’re trailblazers in the pet e-commerce industry. Our solutions make over 12 million customers genuinely happier – and that’s something we really care about. We work together to continually adapt; embracing change and the challenges it brings so that we can keep doing better. Join us and discover a place where your potential meets your passion for pets. That’s the power of plus.

Job Description

At the heart of our eCommerce business, you’ll ensure payments run seamlessly while building the foundations to become a true payments expert.

From day one, you’ll help drive performance, improve customer experience, and shape how we scale payments globally.

What you’ll do

• Keep our payment systems stable, fast, and reliable across all markets
• Monitor KPIs (conversion, authorisation, errors) and act before issues escalate
• Partner with Product, Finance, and Customer Care to solve real business challenges
• Collaborate with PSPs, acquirers, and payment partners
• Analyse data to uncover performance and cost optimisation opportunities
• Support root cause analysis and drive resolution across teams
• Contribute to dashboards, reporting, and performance reviews
• Step into projects, ownership, and strategic initiatives

Qualifications

What you bring

• Strong analytical mindset with confidence working with data
• First exposure to eCommerce or payments (cards, PSPs, APMs)
• Solid Excel skills; SQL or BI tools are a plus
• Structured, detail-oriented approach to problem-solving
• Curiosity, ownership, and a drive to learn fast
• Ability to work across teams and translate complexity into action

Why join us

• Impact + purpose — your work directly shapes customer experience
• Trust + freedom — own your topics and grow into bigger challenges
• Connection + collaboration — work with diverse teams and global partners
• Growth + courage — evolve from operations to strategy and innovation

Build expertise. Drive performance. Shape the future of payments. That’s the power of plus.

Additional Information

Headquartered in Munich, with offices across Madrid, Krakow, Wroclaw, London and Vienna, we collaborate because we genuinely love working together - so you’ll be at the heart of an incredible, multinational team. We trust each other to get the job done, which means you’ll benefit from hybrid working, spending 60% of your time in the office and 40% at home. There’s an option to work for 20 days abroad in approved countries too.

Add to that development opportunities that help you to shape your own career path, excellent training and support, wellbeing offers, subsidised transport or bike leasing, plus 20% discount across all our products, and you’ll begin to get a sense of what sets us apart. Find out more about the specific benefits at your local office in our blog posts .

A note on compensation: We believe in being transparent about salary ranges. The range shown reflects the full scope that the role can grow into over time, depending on experience, skills, and impact. Most offers are positioned around the midpoint of the range, ensuring a fair and consistent approach across our teams.

At zooplus, we believe in equal opportunity and support everyone to fulfil their potential. We recognise the power of listening and learning from each other and embrace diversity and inclusion of all.

#LI-Hybrid