Customer Success Engineer - Energy (m/f/d; Remote in DE/EU possible)

RIZM was founded on the belief that a future where humanity matches its climate goals is fundamentally more desirable and exciting than one where we are not. We also believe that industrial companies will transform their energy supply if there is a way to do so while staying competitive.

The energy sector is currently undergoing a fundamental transformation. In the past, energy decisions were made based on the assumption that energy costs would remain relatively stable. However, the rise of renewable energies has introduced volatility in both energy production and prices, requiring companies to adapt. Our SaaS solution helps businesses navigate this transformation by providing data-driven planning and operating support. We have demonstrated with companies like the BMW Group that this shift holds enormous potential. For instance, we have shown that, by using our software, the BMW Group has uncovered the potential of hundreds of millions in savings.

Expanding access to Software that enables companies to benefit from the new energy world is a critical step in realizing our long-term plan of saving the industrial sector and our planet.

About the Role:

RIZM is looking for an energetic Success Engineer to be a key driver for our enterprise customers in managing the complex energy transition successfully with our software. We aim to be the data driven one stop shop for energy intelligence for our customers. Working closely with Solution Engineering, Product, Sales & the founders, you will enable customers to get value out of the software while securing long term success by optimizing our own product. You will be reporting to the Head of Customer Success & Solution Engineering.

Where: Remote in DE & Office Hubs in Munich, Berlin, Aachen, Münster, Düsseldorf

Tasks

• You are responsible for your customer portfolio of large corporate/enterprise customers together with the account management team.
• Help champion an environment for ongoing strategic customer success.
• You onboard new customers and help our customers to get up & running with our software solution to decrease the time to value.
• You work closely with our founders to deliver first insights/value within our Proof of Value (POV) projects.
• You analyse customer behaviour and propose concrete measures for the successful use of the RIZM SaaS ecosystem.
• You live customer-centricity by capturing and communicating customer insights to RIZM's product and engineering teams to help shape product development.
• You shape our processes and will optimize them with your data-driven mindset.

Requirements

• You have completed your studies in Energy management, Energy Engineering, or a comparable course.
• You have successfully proven yourself in customer relationship, engineering or energy management, ideally in a SaaS/Software environment. (2+ years)
• You are proactive, work independently, can prioritize your tasks well, and are a team player.
• You have an affinity for software, and your solution-oriented approach makes you a competent contact person for our existing enterprise customers.
• Relevant project management experience
• You are impact driven, have a strong interest in sustainability, and enjoy dealing with customers.
• You are a strong communicator with very good German (C2 level) and English skills, both written and spoken.

Benefits

• You will work in a young, fast-changing start-up and have the opportunity to express yourself with direct ownership from day 1.
• You directly contribute to the company's long-term goals and have a measurable impact on RIZM's growth and success.
• You will have the freedom and trust to bring in and execute your ideas.
• Attractive compensation package (depending on experience) and steep learning curve with many different growth options.
• Experienced colleagues at your side to coach and guide you.
• Location & schedule flexibility by the agreement with your team (within EU).
• You can live your enthusiasm for sustainability and disrupt the energy industry with us.
• Participate in RIZM's internal training & education sessions
• As one of the early employees, you can shape our organization, culture & processes.

Everyone loves a straightforward and quick process. That's why we've broken our approach into three steps, each allowing you to contact us with any questions or concerns. After your application, you can expect initial feedback within the first 24 hours . We aim to complete the whole hiring process in 1-2 weeks.

This is what the individual steps look like:

1. Interview with the Head of Customer Success: to get to know each other,
   understand your current situation, your experience, and first deep dive questions into the topic. (45-60 min)
2. Case Study:

• to solve the case study within a specific time frame (2-3 days)
• to give you the room to present your results and ask/answer questions (1h)

3. Founder interview: to find out if we click together and to give you the opportunity to directly chat with our founders Elias, Joshua & Philipp (30 min)