Technical Account Manager - Technical Support

Are you ready to power the future?

SolarEdge is a global leader in smart energy solutions for commercial and home roof systems that power our lives and drive the progress of the future. With world-class engineering and global experience, SolarEdge has developed a smart inverter solution that has revolutionized the profitability and efficiency of power generation and management in photovoltaic systems.

With millions of systems installed in 133 countries, SolarEdge is now the world's top-selling inverter manufacturer. SolarEdge's extensive product offering addresses a wide range of energy market segments, including home PV systems, commercial and large-scale facilities, electric vehicle charging solutions, battery storage and backup solutions, smart energy, grid services and virtual power plants.

For our service team we are looking for committed, friendly and technology-enthusiastic reinforcement. If you enjoy dealing with people, are highly motivated and a real team player, then this position is just right for you!

Your tasks:

• You are a key point of contact for defined accounts and locations for internal departments such as service, logistics or sales
• You will work closely with technical support to solve (escalated) problems and to process and further develop proactive activities
• You will be in charge of developing tailor-made customer service solutions to support strategic customer goals and intensify cooperation
• They ensure that customers are regularly trained and meet the required qualifications
• Regular creation and presentation of account analyses to optimize processes and products
• You will work closely with Technical Support and Sales

Your profile:

• Committed and responsible personality with completed subject-specific studies in Electrical/Electronics Technologies, or comparable qualifications
• You have a high affinity for photovoltaics and have several years of experience in service, customer service or customer care
• They are customer-oriented, communicative and can convince complex facts and convey them in an understandable way. Always remain friendly to customers, colleagues and partners according to the situation
• You have mastered all common Microsoft Office products and can use them safely
• You have a good command of both German and English
• Willingness to travel up to 10% of the time

We offer you:

• Independent, demanding as well as varied activity
• Qualified induction and support in our Buddy System
• A detailed introduction to our products
• A high degree of responsibility and independent work
• Adequate pay and good social services
• Numerous further education measures/training courses
• A highly motivated team and a very colloquially environment
• Possibilities to work from home (optional)

• Professional experience in Electrical/Electronics Technologies, Electrical Theory or Field Service. Solar Industry specific knowledge is a plus
• 1+ year of experience in a customer facing role
• Professional verbal and written communication skills in German and English
• Demonstrated project management, account management, organizational skills, and analytical aptitude
• Understanding of Microsoft Office tools and CRM reporting
• Willingness to travel up to 10%