Customer Operations Analyst - GIS (m/f/d)

WHAT WE ARE LOOKING FOR

About Us

We are pioneering the future of satellite intelligence and defense. Backed by Rheinmetall’s proven defense expertise and ICEYE’s radar satellite innovation, our joint venture has the ambition of delivering one of the world's largest earth observation satellite constellations to defend Germany.

Our mission? Empower Europe’s security and defense with sovereign, persistent, and accurate space-based intelligence under any condition.

Join us to shape one of Europe’s most significant high-tech projects and make a real impact on defense and security for tomorrow.

RISS Key Competences

In addition to role-specific competencies, every candidate is assessed on the following RISS qualities:

• Intellectual Firepower & Growth Mindset – Quickly understands complex systems, synthesises information, learns fast, and adapts.
• Passion & Work Ethic – Sustained drive, resilience, and high personal standards under pressure.
• Ownership & Action – Acts decisively, takes full accountability, and unblocks progress without waiting for permission.
• Team Player – Operates with humility, cross‑functional collaboration, and shared mission focus.
• Adaptability & Resilience – Thrives in ambiguity, adjusts rapidly to change, and maintains performance under stress.

WHAT QUALIFICATIONS YOU SHOULD HAVE

Your Mission

As a Customer Operations Analyst, you are the operational point of contact for the data platform of an Earth observation satellite constellation. You are responsible for managing the process from the initial customer inquiry (e.g., German Federal Armed Forces/Bundeswehr) through to data delivery. In this role, you provide sound operational support and handle a wide variety of requests that are often complex, time-critical, or non-standard.

Responsibilities

• Manage customer requests from feasibility assessment through planning, delivery, and follow-up.

• Handle complex orders, support priority customers, and resolve specific operational scenarios independently.

• Act as a point of contact for escalations and provide practical support in challenging cases.

• Build trusted customer relationships through clear communication, reliability, and proactive issue management.

• Monitor order progress, identify risks early, and coordinate solutions with internal stakeholders.

• Contribute to reporting, documentation, service training, and continuous improvement activities.

Skills and Experience

• Strong operational experience in customer support, order management, or technical service support.

• Familiarity with GIS platforms for geospatial data visualization.

• Proficiency in CRM systems such as Salesforce.

• Experience with ERP systems supporting fulfillment and delivery workflows.

• Ability to use KPI and BI reporting systems, including internal dashboards.

• Good understanding of SAR imagery, remote sensing principles, or geospatial data handling.

• Experience with Jira, Confluence, and similar workflow or documentation tools.

• Advanced knowledge of Excel / Google Sheets (VLOOKUP, pivot tables, structured data).

• Fluent German is mandatory for this role

Nice to have:

• Experience with Python or basic scripting for simple checks or operational analysis.

• Experience with SaVoir or equivalent satellite tasking and planning tools.

Your strengths and experience count at Rheinmetall, even if you may not meet all of the listed requirements. We look forward to receiving applications from candidates (m/f/d) who are keen to make a difference and take on responsibility. We value individuality and equal opportunities. Severely disabled applicants (m/f/d) will be given special consideration if they are equally qualified.

WHAT WE OFFER YOU

• The opportunity to help shape a national sovereign space capability.
• A role that directly impacts Europe's security and defense architecture.
• Competitive compensation with strong development and learning opportunities.
• A supportive, diverse, and mission-oriented environment.
• Relocation assistance
• An annual professional development budget and access to training, conferences, and certification programs.
• Modern offices with areas for collaboration and focused work.

Apply now and start your journey with RISS!

Diversity, Equity & Inclusion
At RISS, we believe that diversity fosters innovation and strengthens us as an organization. We create a work environment where different perspectives and talents are not only welcome but valued.