Customer Success Manager (m/w/d)

From Classroom to Customer Success – Join Our Mission!

At No Isolation, we’re looking for a passionate and experienced education professional to help transform how schools support children who are unable to attend due to illness or other long-term challenges. With our telepresence robot AV1, these students can stay connected to both learning and classmates – even when they can’t be there physically.

If you're a passionate educator and have held a senior role within the school system, and you're curious about how your experience can make an impact beyond the traditional classroom – this is your chance. Whether you’ve led education strategy, worked with municipalities, explored alternative learning models, or simply have a heart for educational innovation – we’d love to hear from you.

We believe in the power of technology for good. Join our international team and be part of something that truly matters.

🌟 What will be your mission?

In this role, you’ll act as a trusted partner to our clients - schools, municipalities, and education authorities - and ensure they get the most out of AV1 and the value we bring through our mission.

You will:

• Guide and support clients from onboarding through long-term success
• Manage pilots and rollouts, define objectives, track usage, and report outcomes
• Train educators and decision-makers on how to implement AV1 in practice
• Identify opportunities for expansion and continuous improvement
• Collaborate cross-functionally with sales and product to strengthen our overall offering

Your voice will shape more than just day-to-day interactions. You’ll help define how we communicate, deliver value, and contribute to shaping the future of education for schools and students across Germany.

🎯 Who are we looking for?

You’re someone who brings credibility and care into every conversation, and you’re not afraid to take ownership. You likely have:

• A strong background in education, ideally in a leadership role with a minimum of 8 years experience
• Possesses a strong understanding of the German education system
• Experience working with or within local education authorities or municipalities
• Confidence in navigating both pedagogical and administrative contexts
• Excellent communication skills in German and good written/spoken English
• A solutions-oriented mindset and the ability to build lasting relationships
• Bonus if you’ve previously worked with edtech or supported implementation of digital tools in schools.

What else is in it for you?

🌍 Make a real impact: Join a mission-driven scale-up company with unique technology that addresses a major challenge in education and society.

💼 Autonomy & regional responsibility: Define how we deliver value and contribute to shaping the future of education.

🎓 Experienced team: Benefit from strong infrastructure and work with experienced colleagues.

🏢 Flexible working options: Work remotely or from a co-working space of your choice in Germany.

🤝 Great work environment: Trust and responsibility are at the core of our culture.

🚋 Public transport ticket: Flexible and sustainable mobility.

🌴 27 vacation days and time off: Including 2 "PJ days" for rest and recovery and a fully paid 1-month sabbatical after 4 years of service.

💻 Support for success: MacBook, iPhone, and home office setup assistance.

💪 Wellness Hour: One hour of paid time per week for health and wellness activities.

Location: We’re primarily looking for someone based in Berlin or the eastern part of Germany. We have offices in Munich, London, and Oslo, and remote colleagues across Europe. You'll report to our Director of Customer Success and work closely with cross-functional teams across all locations.

Ready to make a difference?

If No Isolation’s mission inspires you and you believe you have what it takes - apply today! 👇🏽

🎥 We look forward to receiving your application. Show us what excites you about joining our team! You can also upload a short video as part of your application. This is completely optional but gives us a chance to get to know you beyond your CV. Let your personality and passion shine!

🌍 Please upload your CV in English, as it is our internal working language.

🤖 Who are we?

No Isolation was founded in 2015 when we developed AV1, a telepresence robot that helps children and young people stay connected to their education during long-term absences due to illness. Our mission is to help educators bring learning and belonging to every child.

Today, there are over 3,500 active AV1 robots used across 18 European countries. Positioned in the EdTech sector, AV1 is a unique solution to the growing issue of persistent absence, supporting both the academic and social needs of students.

Inclusion and Diversity

At No Isolation, we value diversity and inclusion in our workplace. We welcome applicants of all backgrounds and experiences. If you require adjustments during the application process, please contact us at [email protected]

We kindly ask external recruitment agencies and consultants to refrain from contacting us regarding this position.