Senior Director Damage Detection (m/f/d)

Job Description

Damage detection is one of the highest-leverage functions in fleet operations determining the quality of evidence for customer damage claims, driving repair and reconditioning decisions, and directly influencing P&L at the scale of one of the world's largest vehicle fleets. We are building a best-in-class, AI-enabled damage detection capability from the ground up, and you as a Senior Director Damage Detection (m/f/d) will own it end-to-end. Sounds interesting? Then apply now and become part of Team Orange in our headquarters in Pullach close to Munich! 

YOUR ROLE AT SIXT

• You own gate supplier relationships by leading the selection, onboarding, and implementation of damage gate suppliers globally and by driving quality monitoring, performance benchmarking, and issue resolution
• You drive the global gate rollout by owning the rollout plan that prioritizes stations by volume and value potential, coordinating across branch operations, IT, Car Control, and Damage Claims
• You define and implement one-way rental flows by managing the architecture and implementation of gate-to-mobile and mobile-to-gate damage documentation to ensure reliable vehicle comparison
• You build the mobile detection target picture and roadmap by defining the strategic evolution from human-led to fully AI-enabled capability, leading the make vs. buy process, and driving product development
• You develop and challenge mobile operations flows by designing, testing, and refining check-out and check-in processes to ensure operational feasibility and robustness for claims
• You resolve detection rate issues at their source by identifying and addressing detection gaps together with gate providers and operations to drive systematic improvements

YOUR SKILLS MATTER

• Experience  You bring 10+ years of Operations leadership combined with technology experience in complex transformations, ideally in mobility, automotive, rental, or logistics 
• Senior supplier management  You have selected, onboarded, and managed technology suppliers at leadership level including negotiation, performance management, and escalation
• Damage detection technology fluency  You understand automated gate solutions, AI-based image analysis, and mobile documentation or learn quickly and rigorously
• Roadmap building  You have developed strategic target pictures, translated them into prioritized plans, and have driven execution through large organizations
• Operational understanding  You operate comfortably from CEO alignment meetings down to branch floor operations without outsourcing operational knowledge
• Languages  You are fluent in English; German skills are a plus 

WHAT WE OFFER

• Extra benefits Enjoy discounts on SIXT rent, share, ride and SIXT+, attractive vehicle leasing offers, and exclusive deals with partners for travel, tech, fashion and more
• AI at your fingertips From day one, you'll have access to Claude by Anthropic and SIXTgpt, SIXT's own AI platform, to supercharge your work. We invest in every team member's AI journey: encouraging experimentation, building knowledge, and making sure you're ahead of the curve
• Mobility boost We support your mobility with a company car
• Future security We contribute to your retirement plan and support you with capital-forming benefits to ensure you are well covered
• Feel-good atmosphere Stay active with our modern SIXT gym, various leisure activities like the gaming area or the SIXT choir, and enjoy our high-quality employee restaurant
• Flexibility Enjoy 30 days of vacation and a hybrid working model with flexible hours
• Giving back Take one day each year to volunteer at a charitable organization dedicated to supporting children

Additional Information

About us:

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!