Analytics Business Partner - Customer Success

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryProgram & Project ManagementJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.About the RoleThe Sales Strategy & Operations team is a high-performance team chartered with helping senior executives drive the business forward. This role sits at the intersection of strategic planning, operational rigor, and data-driven insight supporting the Account Success leadership for EMEA Central.You will partner closely with Senior Account Success leaders to own the business operational model, track performance against targets, and drive forward-looking planning across Go-to-Market strategy and cross-functional strategic initiatives. This is a high-impact, fast-paced role with constantly evolving priorities, requiring strong analytical skills, executive presence, and a collaborative, entrepreneurial mindset.We view this role as the start of a rewarding and highly flexible career at Salesforce — a key talent pool to nurture and develop into more senior positions within the organisation.ResponsibilitiesPartner with Senior Account Success leadership to perform ad-hoc and ongoing analyses across multiple datasets, interpreting KPIs and delivering clear, actionable recommendations to executivesLeverage AI in the flow of work — actively use AI tools, and AI-assisted analytics platforms (e.g. Slack, Claude or Gemini) to accelerate business analysis, automate recurring reporting, and surface insights faster; maintain a working understanding of responsible AI practices and contribute to the team's AI fluency by experimenting with emerging tools and sharing learnings across the COO OfficeSupport GTM planning processes and longer-term cross-functional strategic initiatives in partnership with Sales Strategy, Account Success Strategy & Programs, and Business Intelligence teamsEvaluate ongoing business performance against targets, identifying areas of growth, risk, and opportunity (e.g. consumption trends, Signature Success Plan adoption, AOV risks, product adoption impact)Collaborate cross-functionally with Operations, Technology, and Business Intelligence teams to transform data analysis into scalable Tableau dashboards and datasets for "run the business" supportBuild executive-level presentations and deliverables — from robust analytic models and custom performance analyses to polished, presentation-ready content for global leadership reviews and quarterly business reviewsSupport FY planning processes and monthly/quarterly Sales Leader reviewsRequirementsExperience: 2–4 years in analytical roles (Consulting, Finance, or SaaS); 5+ years of professional experience considered for senior-level remit, ideally in consulting or sales strategy/business operationsTechnical Stack: Advanced Excel / Google Sheets required; hands-on experience with Tableau, SQL, Snowflake, Alteryx; familiarity with AI-assisted analytics toolsAI Fluency: Comfortable working alongside AI agents and automation tools in day-to-day tasks; ability to evaluate, adopt, and advocate for new AI capabilities responsibly and effectively within a fast-moving teamAnalytical Rigor: Strong logical reasoning; ability to spot trends and uncover "the why" within large, complex datasets; proficiency in data visualisation and translating sophisticated information into easily consumable insightsCommunication: Excellent written and verbal communication skills in both German and English (required); ability to craft compelling narratives for diverse audiences and distill technical findings into clear executive updates. French is a plusStakeholder Management: Strong business acumen and demonstrated experience engaging with senior leaders; ability to build executive-level presentations and lead quarterly business reviewsEntrepreneurial Mindset: High autonomy, curiosity, and a "get-it-done" attitude in ambiguous, fast-paced environmentsTeam Player: Consistently champions others, leads by example, and thrives in collaborative, cross-functional settingsFlexibility: Ability to work across global time zonesDesired Skills / ExperienceManagement consulting background strongly considered as an assetFortune 100 management experience or deep understanding of Customer SuccessSolid understanding of Salesforce products, platform features, and best use casesExperience with enterprise CRM or customer service applicationsExperience using AI tools to drive productivity gains — e.g. automating data workflows, generating first-draft analyses, or building agent-assisted reportingIf you are passionate about driving strategic initiatives and operational excellence in a dynamic environment, we invite you to apply and join our talented EMEA Central COO Office teamUnleash Your PotentialWhen you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.AccommodationsIf you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.We warmly invite applications from individuals with a severe disability status (Schwerbehinderung). Salesforce is committed to equality and creating a workplace that reflects society. We set ambitious goals for representation, emphasize accessibility and inclusion, and continuously learn and improve. Learn more about our inclusion initiatives here ( In 2019, Salesforce joined The Valuable 500 to champion disability inclusion in business leadership.Posting StatementSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.SummaryLocation: Germany - MunichType: Full time