Customer Success Manager

For thousands of User Researchers, Designers and Product Managers across the globe, Condens is a primary tool of their work, which they often use several hours a day.

And while the software plays a central role in our offering, our customers’ experience is made of so much more. It’s about seamless onboarding, thoughtful consultation and providing the right guidance so they can achieve their goals and get the most out of Condens. That's exactly what this role is about.

To us, doing a good job in Customer Success means enabling our customers to do impactful user research and accompany them on their path to becoming more people-centric organizations.

There are two aspects about the role we want to highlight:

• You will be the point of contact for customers along their entire journey. This means you might be chatting with them when they're first considering us, guiding them as they get started, and continuing to support them as they grow with our software over time.
• It’s not a support role where you’ll just work off incoming tickets. You’ll continuously collaborate with customers and proactively think of ways to help them achieve their goals.

We believe this is the most beneficial setup for everyone: customers have a go-to person who understands their team’s needs and workflows, offering support with a personal approach. For you, it means building strong relationships over time and seeing the positive impact of your role as customers create more people-centered products.

Tasks

In this role you will

• be the main point of contact for customers, orchestrating smooth onboardings, helping them adopt the product and building a long-term relationship
• ensure the continued satisfaction and education of existing customers with the help of consultation sessions, personal check-in calls, webinars or training materials
• represent Condens at conferences, meetups and events
• work closely with colleagues from sales, marketing, content and product to continuously improve the customer experience

Requirements

The role is perfect for you if you

• have an engaging personality and enjoy working with people and building relationships
• have a service mindset and take energy from helping others
• are a strong communicator in English who is able to reflect Condens’ tone of voice
• can create clearly structured content across media formats (text, images and video) and communication channels
• are well-organized, come prepared and reliably follow up on tasks
• are able to work one evening per week until 8 pm to serve our customers in US time zones

Benefits

• Awesome team: Join an international, diverse and open-minded team.
• Vibrant Company Culture: Enjoy frequent team events such as joint lunches, summer and winter team events.
• Transparent Leadership and Collaborative Culture: Experience the dynamic environment of a startup with transparent leadership.
• Empowered Ownership: From day one, you'll be trusted to take ownership and make meaningful contributions to our growth.
• Prime Location: Work from our beautiful office in the heart of Munich.
• Flexibility: Benefit from flexible work hours and the option to work remotely part of the time.
• Sports Benefits: Access various sports activities through a Wellpass subscription and use our company bike offer for sustainable commuting.
• Financial Incentives: Take part in the company’s success through our employee stock program and profit-sharing.
• Competitive Salary: Earn a competitive salary ranging from 50,000€ to €60,000 per year.

Send your CV and a few sentences describing why you think Condens is a good fit for you to the email address provided on the job ad our website.