CX Account Executive (CCaaS)

Why You'll Love Cisco 

We change the World; you will become passionate about your employer and the brand you represent . Everything is converging on the Internet, making networked connections more meaningful than ever before in our lives. Our employees' groundbreaking ideas impact everything. Here, that means we take creative ideas from the drawing board to dynamic solutions that have real-world impact. You'll collaborate with Cisco leaders, partner with mentors, and develop incredible relationships with colleagues who share your interest in connecting the unconnected. You'll be part a team that cares about its customers, enjoys having fun, and you'll take part in changing the lives of those in our local communities. Come prepared to be encouraged and inspired.  

What You’ll Do 

As a Contact Center Cloud Sales Specialist, you’ll play a vital role in the success of the Cisco Field Sales and Collaboration Technology Group by helping our customers deliver better business outcomes and great customer experience. T he primary responsibilities will include (but are not limited to):

• Establish your sales strategy and exceed the regional sales goal.

• Work with your extended team and Cisco partners to establish selling strategy to beat the competition through better targeting, positioning, and thought leadership for Cisco’s Contact Centre portfolio .

• Establish and maintain customer relationships with Line of Business managers, Executives, HR, Marketing, IT, Sales and Procurement .

• Own and forecast the opportunities for selling the full suite of our CCaaS solution including CPaaS , WFO/WFM , Analytics and AI.

• Provide subject matter expertise in support of account teams particularly around positioning, pricing and overcoming objections.

• Educate and support Cisco Account Managers and Partners on opportunity qualification and positioning of the solution.

• Provide leadership to the Account Managers for account planning and execution to assist with deal closure

• P artner closely with Engineers/Architects to align the technology architecture to the customer's desired business outcome and ensure customer success by aligning resources to assist the customer in realizing the full value of their technology investment.  

• Share detailed execution plans and progress with field leadership and account teams .

• Improve Cisco's solution portfolio over time. As you meet with customers you will suggest improvements that ensure our customers continue to love what you sell.  

Who You Are  

You are an individual who is passionate about amazing customer experiences ! This role will be instrumental in driving our strategic vision for Cisco Contact Center portfolio. You will be responsible for revenue growth with new and existing customers. Successful people in this role can articulate a compelling value proposition, provide sales support and serve as a subject matter expert Cisco contact center platforms. We look for individuals who have a proven track record of overachieving and who like to WIN!

• 3+ years experience selling CCaaS as your main product line.

• Proven experience understanding customer needs and being able to articulate solutions

• In depth knowledge of the competitive landscape

• Proven track record of growing your territory through increasing your pipeline with current customers and net new logos

• Experience of selling complex software solutions into multiple vertical markets

• Experience of selling either customer experience solutions, CCaaS , CPaaS , CRM , digital transformation or similar technology stack

• Cloud or S aa S based software s ales preferred

• Experience of being part of numerous complex and consultative sales engagements

• Experience of working alongside or through partner organizations. Ability to influence indirectly through this partner community as well as directly with the customer and prospect base

• A team player and a leader of virtual teams, able to orchestrate and win complex sales cycles

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. 

Who You’ll Work With  

Direct alignment with the Account Teams as well as many Business Unit resources and partners. You will be embracing unprecedented innovation and tremendous opportunity for growth. You will succeed because we listen to our customers and anticipate their needs as the market shifts and technology transitions accelerate. Our customers are versatile, agile and adopt technology fast to compete passionately and grow their business. The collaboration team provides you with unlimited opportunities to succeed at Cisco. Our culture will support and empower you.  

We Are Cisco 

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.  

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box! 

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.) 

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward. 

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!