Strategy and Business Operations Manager (All Genders)

With over 25 years’ experience, plus the same enormous passion and ambition we had on day-one, we’re trailblazers in the pet e-commerce industry. Our solutions make over 12 million customers genuinely happier – and that’s something we really care about. We work together to continually adapt; embracing change and the challenges it brings so that we can keep doing better. Join us and discover a place where your potential meets your passion for pets. That’s the power of plus.

Job Description

The Strategy Office works closely with zooplus’ Chief Marketing & Sales Officer (CMSO) to shape the commercial strategy of the organization. We are building a unified commercial engine across Marketing and Sales and are hiring a Strategy & Business Operations Manager to help lead this effort. 

In this role, you will operate at the center of the commercial organization. You will partner with the CMSO and the Senior Strategy Lead to set strategic priorities, lead high-impact cross-functional initiatives, and bring clarity to complex challenges in a fast-moving business. Your work will directly influence how we go to market and how the commercial engine performs. 

This is a high-visibility position with direct exposure to senior leadership. It is ideal for someone who thrives in ambiguity and wants to play a meaningful role in shaping the future of zooplus’ commercial organization. 

What you will do 

• Act as a trusted business partner to the CMSO and Senior Strategy Lead by shaping the strategic agenda, distilling priorities, managing key stakeholder relationships, and amplifying the performance of the commercial engine
• Lead high-impact strategic initiatives by defining problems, building structured workstreams, synthesizing insights, and driving aligned, actionable recommendations
• Partner across the commercial organization (Sales, Marketing, VM, Product, Finance) to translate strategy into execution, resolve misalignments, and ensure delivery
• Own critical initiatives end-to-end, from discovery and solution design to cross-functional deployment, while tracking outcomes and iterating
• Dive deep into data when needed (bonus if you can write SQL), using analytics and modeling to support commercial decisions and outcomes
• Build scalable frameworks, processes, and tools that raise the bar for clarity, accountability, and execution across the organization

Qualifications

• A bias for action, ownership, and delivering high-quality work 
• High EQ, coachability, and a collaborative working style 
• Structured problem-solving, hypothesis-driven thinking, and clear communication 
• A strong analytical toolkit with the ability to go deep into data and a sharp attention to detail 
• Hands-on experience with SQL is desirable but not a must 
• Experience working with cross-functional teams in fast-paced environments 
• 2–4 years of experience at a strategy consulting firm or in a Strategy and Operations role with similar analytical rigor 

Who you are 

• A business translator who can bridge data and commercial thinking 
• A future leader with humility, drive, and strong follow-through 
• Someone who wants to grow as a commercial leader in the retail or e-commerce industry 

Why this role 

• Direct exposure to executive-level decision-making 
• Opportunity to drive high-impact initiatives across Marketing and Sales 
• Strong growth path toward a senior commercial or strategy position 
• A collaborative culture that values openness and clarity 

Working style 

Comfortable operating in fast-moving, cross-functional, and ambiguous settings. Able to form an independent point of view, cut through complexity, and create clarity that teams can act on 

Additional Information

Headquartered in Munich, with offices across Madrid, Krakow, Wroclaw, London and Vienna, we collaborate because we genuinely love working together - so you’ll be at the heart of an incredible, multinational team. We trust each other to get the job done, which means you’ll benefit from hybrid working, spending 60% of your time in the office and 40% at home. There’s an option to work for 20 days abroad in approved countries too.

Add to that development opportunities that help you to shape your own career path, excellent training and support, wellbeing offers, subsidised transport or bike leasing, plus 20% discount across all our products, and you’ll begin to get a sense of what sets us apart. Find out more about the specific benefits at your local office in our blog posts .

At zooplus, we believe in equal opportunity and support everyone to fulfil their potential. We recognise the power of listening and learning from each other and embrace diversity and inclusion of all.

#LI-Hybrid

✈️ 28 vacation days and days off on 24th and 31st of December
️ Corporate rates at a local gym chain (Body & Soul)
Company mobile phone for work and personal use

zooplus is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.