Professional Services Consultant

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.

Job Description

We are looking for a Professional Services Consultant to join our PSO team and support the successful delivery of our Impress and e-Services solutions across the DACH region.

In this role, you will be responsible for implementing and supporting solutions focused on digital document processing, output management, and e-invoicing workflows , helping customers adopt and fully benefit from our platforms.

You will work closely with customers throughout the implementation journey - from initial setup and configuration to go-live and support - while collaborating with Sales, Presales, and Business Consulting teams.

• Implement customer projects focused on Impress and e-Services solutions
• Configure and adapt solutions for document processing, output management, and digital workflows
• Take ownership of project delivery and, where relevant, lead implementation projects
• Provide 1st and 2nd level support for existing customers
• Train and onboard customers - both remotely and on-site
• Act as a technical expert for internal teams (Business Consulting, Sales, Presales)
• Support presales activities by contributing technical insights during customer discussions
• Collaborate with colleagues to share best practices and continuously improve delivery standards

Qualifications

• Background in IT, software implementation, or system integration (degree or equivalent experience)
• Experience in areas such as software implementation, system administration, development, or platform delivery
• Interest or experience in document processing, output management, or digital communication solutions
• Familiarity with EDI standards and formats (XML, EDIFACT, XRechnung, etc.) is a plus
• Basic programming or scripting knowledge (e.g., Java, .NET, RegEx) 
• Strong analytical and problem-solving skills
• Customer-oriented mindset with strong communication abilities
• Fluent German and English

Knowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you. 

Additional Information

#LI-KC1

Rewards & Benefits

• Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
• Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
• Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
• Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
• Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

Smart Work at Quadient 
At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together. 

Be yourself at Quadient
Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at [email protected]

Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.

People. Connected.