Customer Care & Fashion Advisor (AR) ASCH

This position is at Mytheresa

The selection process will be fully managed by Mytheresa.

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# Customer Care & Fashion Advisor (AR) ASCH ## WHAT YOU WILL DO * Build lasting customer relationships and foster brand loyalty through warm welcomes and personalized service * Respond efficiently, accurately, and promptly to customer requests (phone calls and e-mails) * Consistently meet the highest service and KPI standards of the department * Establish and maintain relationships to build a portfolio of relevant customers * Collaborate closely with Payments, Customs, Warehouse and Shipping ## WHO YOU ARE * Previous experience in customer service within (luxury) retail or relevant customer-facing roles * Excellent communication, interpersonal skills as well as strong critical thinking and problem-solving skills * Familiarity with customer communication and e-commerce-related technology * Good computer skills, especially MS Office * Conscientiousness when handling customer data * Flexibility, resilience, and the ability to work as part of a team * Native-level proficiency in German (written and spoken) and excellent English skills; additional languages are a plus ## WHAT WE OFFER * Up to 32 days of holiday, depending on the length of service, starting with 28 days (excluding public holidays and weekends) * Mobile office with up to 20% of your total contracted hours (job and position permitting) * 10 days/year of mobile office abroad in EU-countries (job and position permitting) * Comprehensive 4-week initial training and buddy program, including in-depth training for the first 2-3 weeks, followed by ongoing sessions in the subsequent weeks and months * Training opportunities for development * Language & e-learning courses * Staff discount of up to 30% * Company pension scheme * Discounted membership for selected sports platforms & gyms * Discounted travel card & shuttle service * Access to LinkedIn Learning * Individual support on mental health & well-being (e.g. compatibility work and family life) * Social Day * Employee Share Purchase Plan

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