Director of Revenue Operations (d/f/m)

Personio's intelligent HR platform helps small and medium-sized organizations unlock the power of people by making complicated, time-consuming tasks simple and efficient. Our growing team of 1,800+ Personios across Europe and the US are building user-friendly products that delight our 14,000+ customers and their 1.5 million employees. Ready to make an impact from day one?

Director of Revenue Operations (d/f/m)

(Munich or Dublin preferred | Hybrid – 2+ days/week in office)

The Opportunity

Join Personio’s Revenue Operations team at a defining moment in our growth journey.
We’re hiring a Director of Revenue Operations to partner with our VP of Customer Growth and lead the strategic evolution of our post-sales motion – including Account Management, Customer Success, and Product Specialists.

This is a high-impact, global role focused on retention, expansion, and operational excellence. You’ll shape how Personio delivers value to customers after the deal is signed – designing processes, driving strategic planning, and leading a team to help us scale post-sales operations as we work toward IPO readiness.

You’ll also be a core thought partner to senior leadership, with a seat at the table and influence across Sales, Finance, Product, and beyond.

What You’ll Do

• Own the post-sales revenue strategy – focusing on renewals, upsell, and customer retention

• Partner with Customer Growth leadership to drive GTM planning, forecasting, and performance

• Lead strategic initiatives (e.g. renewal optimisation, expansion playbooks, health scoring)

• Build and scale operating models to support long-term growth in the existing customer base

• Use data to drive insight – monitoring KPIs and surfacing risks and opportunities

• Align teams across RevOps, Finance, Systems, Product, and Marketing to ensure a seamless customer lifecycle

• Own tooling and dashboards in partnership with Central Ops & Data

• Lead and develop a small team of RevOps professionals, including experienced analysts

• Act as a trusted advisor to execs – shaping post-sales direction with credibility and insight

What You’ll Need to Succeed

• 10+ years total experience, including leadership roles in Revenue/Sales/CS Ops or Strategic Ops

• Experience in B2B SaaS environments – ideally supporting post-sales teams

• Strong strategic and analytical capabilities, with experience forecasting subscription revenue

• Proven stakeholder management skills – including at VP/C-level

• A background in management consulting or corporate strategy is a strong plus

• Experience managing and growing teams

• Ability to lead through influence across matrixed orgs

• Comfort operating in fast-paced, high-growth, and often ambiguous environments

Why Personio?

• Lead a global remit with a true seat at the table

• Drive strategy and execution as we scale toward IPO

• Influence how 15,000+ customers experience Personio post-sale

• Join one of Europe’s fastest-growing software companies

• Competitive salary, equity, and a full suite of benefits

• Hybrid working model – 2+ anchor days in the office (Munich or Dublin preferred)