Personal Shopping & Client Relations Manager (f/m/d)

This position is at Mytheresa

The selection process will be fully managed by Mytheresa.

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# Personal Shopping & Client Relations Manager (f/m/d) To support our Personal Shopping team we are searching for a Personal Shopping & Client Relations Manager (f/m/d) to be based in our Munich office. To support our Personal Shopping team we are searching for a Personal Shopping & Client Relations Manager (f/m/d) to be based in our Munich office. ## WHAT YOU WILL DO * Act as the point of contact and ambassador to Mytheresa’s top clients * Develop one-to-one client relationships through regular communications, and refer to individual’s order/ returns histories to enhance understanding of client base * Increase spend of individuals and develop customer loyalty through understanding customer’s style needs: identify sale opportunities for requested items, suggest additional pieces to their taste from weekly uploads and curate weekly emails to customers with recommendations based on their shopping behavior and preferences * Create and implement new selling ideas to ensure sales targets are met * Drive and participate in all acquisition opportunities * Implement an entertainment program and create an extraordinary experience for top customers who join Mytheresa VIP events * Responsible for the Pre-Reservation four times a year * Responsible to update the preference sheet/ profile of the customers * Actively liaise closely with the buying team, the brand marketing team and the brands in case of re-ordering sold-out pieces * Demonstrate eagerness to know all about the latest trends in fashion and lifestyle as well as designers ## WHO YOU ARE * 3-5 years of work experience in a similar position, preferred in the field of luxury fashion, ideally in e-commerce * Be passionate about your customers – have a true service and ‘roll-up-the sleeves’ mentality * Love for fashion and technology * Enthusiastic, innovative and creative * Sales-driven * Tech savvy * Great communicator * Organized and detail oriented * Fluent in written and spoken German and English (fluency in other languages is a plus) ## WHAT WE OFFER * Up to 32 days of holiday, depending on the length of service, starting with 28 days * Mobile office with up to 20% of your total contracted hours (job and position permitting) * 10 days/year of mobile office abroad in EU-countries (job and position permitting) * Language & e-learning courses * Staff discount of up to 30% * Company pension scheme * Discounted membership for selected sports platforms & gyms * Discounted travel card * Access to LinkedIn Learning * Individual support on mental health & well-being (e.g. compatibility work and family life) * Social Day * Employee Share Purchase Plan

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