Customer Success Manager - REALYTIX ZERO (m/f/d)*

Go beyond and create global impact: At Munich Re, we're proud to be one of the world's leading providers of reinsurance, primary insurance, and insurance-related risk solutions. Our group is made up of the reinsurance and ERGO business segments, along with our asset management company, MEAG. We operate globally and are active in all lines of the insurance business.
Since our founding in 1880, we've built a reputation for unrivalled risk-related expertise and a solid financial foundation. We use our strengths to support our clients' business goals and drive technological progress. We're also at the forefront of developing coverage for emerging risks, from rocket launches and renewable energy to cyber threats and artificial intelligence.
With around 44,000 people worldwide, our group's corporate culture is defined by performance, mutual respect, and trust. All this makes us an attractive employer providing global career development opportunities and prospects.
Digital platforms are the core drivers for scaling insurance and reinsurance products at Munich Re.
REALYTIX ZERO is a worldwide scalable technology platform (rules and pricing engine) designed to digitize and automate insurance workflows through self-configuration.
The cross-functional team in Munich blends underwriting, platform engineering, architecture, pricing, and data engineering using agile methodologies.
As a Customer Success Manager (CSM), you will own and execute implementation work for a diverse global client base, including internal client teams, insurers, MGAs, and brokers.
You will bridge the gap between business underwriting requirements and technical platform configuration, directly impacting adoption and the business volume transacted via the platform.
We offer a workplace where colleagues are empowered to achieve their best.
You will work in a high-density talent environment where underwriting meets state-of-the-art software engineering.
Our goal is to foster an inclusive culture that reflects the global communities and customers we serve.
Your Job

1. Strategic Consulting & Product Design Support

• Coach Product Designers: Act as the primary strategic and technical consultant for client Product Designers. Guide them in translating insurance requirements into usable, testable, and maintainable digital workflows.
• Architectural Alignment: Ensure client business requirements adapt to the technical architecture and constraints of the REALYTIX ZERO platform.
• Process Transformation: Lead the redesign of manual, Excel-, or email-based insurance processes into automated workflows. Challenge clients to eliminate legacy inefficiencies rather than replicating them.
• AI Integration Governance: Identify high-impact GenAI integration points (e.g., via Co-pilot) to improve efficiency while maintaining underwriting judgment and system stability.

1. Technical Implementation & Implementation Engineering

• Workflow Architecture: Map multi-step insurance processes into states, roles, rules, routing, and validations. Differentiate clearly between standard path execution and complex edge case handling.
• Logic Configuration: Consulting and supporting the configuration and validation of complex business logic and calculations, utilizing JavaScript, TypeScript, Python, or JSON.
• API & Integrations: Direct engineering and client IT teams on technical topics including API requirements, data mapping, and system integrations.
• End-to-End Ownership: Lead implementation projects from Proof of Concept (PoC) and discovery workshops through to User Acceptance Testing (UAT), go-live, and post-launch stabilization.

1. Business Development & Growth

• Volume Expansion: Consult clients on API-driven business cases to exponentially increase transacted business volume.
• Strategic Advisory: Serve as a key relationship manager, collaborating with Business Development Managers to create tailored value propositions and drive client engagement.
• Product Evolution: Act as the "voice of the customer" to influence the global product roadmap and influence technological platform developments.

1. Operational Excellence

• Non-Functional Requirements: Operationalize requirements for testability, auditability, and compliance (User Access Management, Data Protection).
• Knowledge Management: Mitigate "single point of failure" risks by prioritizing structured documentation and active knowledge sharing within the global ecosystem.

Your Profile

• Professional Experience: 5+ years in Underwriting, Software Development, Solutions Architecture, or Technical Project Management within the Insurance or InsurTech sector.

• Educational Background: Degree in Insurance (e.g. Underwriter, Actuary) Computer Science, Information Technology, or a related technical field (or equivalent profound IT background).

• Domain Expertise: Deep understanding of Non-Life (Property, Casualty, Cyber, Aviation) underwriting principles (treaty or facultative).
  Technical Literacy:

• Ability to write and validate JavaScript/TypeScript logic for insurance calculations.

• Experience validating JSON structures and troubleshooting API-driven workflows.

• Prior experience with SaaS platforms, workflow systems, or rules/pricing engines.

• Soft Skills: Proven influencing skills without formal authority. Ability to manage competing priorities and drive decision-making in agile environments.

• Languages: Fluent business English (mandatory) and German is an advantage

• Mobility: Willingness to travel approximately 10% for global client engagements.
  Application Instructions
  Please apply through our online portal and upload your CV, as well as your academic reference letters, including school certificates, graduation certificates and transcripts of record for any degrees. If applicable, please also submit reference letters from any previous employers or certificates from any other qualifications you may have. We recommend writing a cover letter to tell us more about why the position and Munich Re is of interest to you.
  About us
  As the world's leading reinsurance company with more than 16,000 employees at over 50 locations, Munich Re introduces a paradigm shift in the way you think about insurance. By turning uncertainty into a manageable risk we enable fundamental change. Join us working on topics today that will concern society tomorrow, whether that be climate change, major construction projects, medical risk assessment or even space travel.
  Together we embrace a culture where multiskilled teams dare to think big. We create the new and the different for our clients and cultivate innovation.
  Sounds like you? Push boundaries with us and be part of Munich Re.
  Our employees are our greatest strength. That's why we offer them a wide range of benefits. You can find some examples below.
  Unlock your potential

• Diversity, Equity & Inclusion: we embrace the power of differences and are convinced that diversity fosters innovation and resilience and enables us to act braver and better.

• Continuous Learning: we believe that continuous learning is a key differentiator and critical for building new skills and accelerating growth.

• Career Mobility: we actively support career mobility, and our strong global and regional presence offers a wealth of career growth opportunities for you.

Rewards & Recognition

• Competitive salary: appropriate compensation for your high level of commitment.

• Retirement provision: state of the art in-house pension solutions.

• Work-life balance: promoting the compatibility of family and work in addition to overall work-life balance.

• Health management: focus on your physical and mental health far beyond legal requirements.

• Hybrid working: living the best of both worlds - we offer you a very flexible approach as well as the opportunity to work from abroad on an occasional basis.

• Munich Re not only stands for fairness with regard to its clients; it is also an equal opportunities employer. Severely disabled candidates will also be prioritized, if equally qualified.
  Münchener Rückversicherungs-Gesellschaft
  Lisa Schneider
  Talent Acquisition Partner