IT Support Engineer

Your mission

Join our team as an IT Support Engineer and help maintain a seamless, secure, and high-performing IT environment. In this role, you will deliver end-to-end IT support and infrastructure management across Windows, macOS, and Linux environments, ensuring smooth user operations, secure device lifecycle management, and reliable on-premises systems.

Key responsibilities:

• Provide 1st–3rd level technical support for hardware, software, and network issues across Windows, macOS, and Linux platforms.
• Provision, image, configure, and maintain end-user workstations and notebooks; manage device lifecycles in Microsoft 365 and identity services.
• Administer user accounts (onboarding/offboarding, access rights, permissions) and resolve identity and authentication issues.
• Maintain on-premises infrastructure (servers, storage, networking), including monitoring, backup verification, and IT automation workflows.
• Track incidents, service requests, and escalations via ticketing systems; ensure timely and clear communication with users throughout resolution.
• Maintain accurate asset and license inventories and contribute to the upkeep of system documentation and knowledge base articles.

The position is located in Munich, Germany, and offers a hybrid working environment.

Your profile

• Prior IT support/helpdesk experience or a relevant internship with hands-on technical exposure.
• Working knowledge of Microsoft 365 administration, Windows/macOS/Linux OS management, and core networking and storage concepts.
• Strong troubleshooting discipline, attention to detail, and the ability to follow and document technical procedures accurately.
• Reliable, highly responsive, and proactive learner, comfortable in a fast-paced, evolving IT environment.
• Ability to escalate out-of-scope technical issues appropriately and collaborate cross-functionally.

Why us?

• Be part of an international, dynamic, and highly skilled team in flat hierarchies where you can both make an impact and continue to learn
• Contribute to our company values and do good for society by having your work enable actual medical products that improve patients’ lives
• Earn a competitive salary and a comprehensive benefits package (such as bike leasing, sports programs, etc.)
• Enjoy the agility of a start-up paired with the safety of a grown company
• Benefit from flexible working hours, remote work and workation
• We celebrate success together with various team events (e.g. Summer Party or Oktoberfest)

About us

ImFusion GmbH is a growing company located in Munich, conducting research, development and consulting in advanced medical image computing technologies and computer vision. Our customers include small and large medical device companies as well as academic research labs. We wish to expand our team with talented and motivated people.

We are an equal opportunity employer and are committed to creating an inclusive and diverse workplace where everyone feels valued and empowered. We celebrate diversity and welcome applications from people of all backgrounds, regardless of ethnic origin, religion, gender, gender identity, sexual orientation, age, marital status, disability, or any other legally protected characteristic. Our goal is to foster a culture of belonging, where different perspectives drive innovation and success.

You think you can be a good fit? We'd love to hear from you!