Customer Success Manager

Who are Benifex? 💚💜

We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the world. We believe that everyone deserves an exceptional experience at work, every day, and build workplace technology that makes this happen. Benifex’s mission is to build remarkable experiences that employees love. Today Benifex supports more than five million employees in over 3,000 organisations across more than 100 countries. To help us on our quest to be the best, we need brilliant people on board and that’s where you come in. 🚀

Why should you apply? 🌟

• International exposure – work with global enterprise customers across multiple countries.
• Career growth – clear development paths across four CSM levels, with opportunities to specialize or move into Key Account Management.
• Impactful work – play a key role in driving customer retention, engagement, and business value.
  
• Sunday Times Best Place to Work 2025 and Best Large Tech Company to Work for 2025
• Work for a profitable, fast-growing market leader in the online reward and benefits space

Role Overview 🚀

At Benifex we’re on a mission to help organizations worldwide create better workplaces through our market-leading employee engagement platform. Our Customer Success team is at the heart of that mission—building strong relationships, solving problems, and ensuring our customers see the real business value of our solutions.

We’re now looking for a Customer Success Manager (CSM) to join our international team. This is your opportunity to work with multinational clients, collaborate cross-functionally, and grow your career in a fast-scaling company.

As a CSM, you’ll be the main operational contact for your customers—helping them maximize the value of our platform while building lasting relationships. 

Your responsibilities will include:

• Managing a portfolio of enterprise multinational and/or local accounts.
• Driving customer retention and satisfaction by ensuring brilliant basics.
• Leading customer meetings and solving incoming requests.
• Setting up ways of working for new global customers alongside Key Account Managers.
• Coordinating smaller technical projects, issues, and incidents.
• Collaborating cross-functionally to implement new content, resolve problems, and share customer feedback.
• Supporting and mentoring junior CSMs on shared accounts where needed.

What are we looking for? 🔎

• Minimum 2 years of experience working in a Customer facing role (B2B), for example as Customer Success Manager or similar.
  
• Professional language skills in English, written and spoken.
  
• Experience working at a SaaS-company and/or/ Tech/HR benefits industry.

A plus: 

• Experience managing global Customers.
  
• Experience managing enterprise Customers.
  
• A university degree in technology or another relevant field.
  
• German, Dutch or French optional

Practical information

• Start : As soon as we find our match 🧐
• Extent: Full-time, 100%
• Location: Amsterdam, Munich or UK
• Work mod el: Hybrid or remote in the UK

Even if you don't meet all of the requirements for this role, we encourage you to apply! We are looking for talented and passionate individuals who are eager to learn and grow. We also offer a variety of other roles, so please check out our careers page to see if there is something else that might be a good fit for you.

Our interview process

✌ Benifex understands the need to have a fast and efficient process, the below will all be completed in the shortest time possible.

📞 Initial informal call with the Talent team

🧪 Online tests in numeracy and logical reasoning

⏳ Interview with the hiring manager and a member of the team

🤩 Final interview with the Director

At Benifex, we are committed to equal opportunities and celebrating diversity. We value every individual, regardless of race, religion, gender, sexual orientation, age, disability, or other characteristics, fostering a workplace where everyone feels respected and valued. By embracing diverse perspectives, we drive innovation and exceed expectations together. We’re proud to be an inclusive employer, celebrating the unique contributions of everyone.

If you need reasonable adjustments for interviews, please respond to the email you’ll receive after applying.