German Speaking Customer Success Manager - Performance Marketing Expert (Hybrid)

Location: Greater Munich Metropolitan Area (Hybrid: 3 days on-site / 2 days remote)

Position Type: Full-time

Compensation: €55,000 – €65,000 Gross Annual Salary + Performance Bonus

Languages Required: German (Native/C2) & English (Business Fluent/C1)

About Us

We are Europe's premier AI-powered SaaS platform in the MarTech and performance attribution space. Our technology empowers leading e-commerce brands and lead-generation companies to unlock full data clarity, optimize multi-channel ad spend, and maximize marketing ROI—all while adhering to the highest standards of data privacy compliance.

Role Overview

We are looking for a (Senior) Customer Success Manager who combines strategic client management skills with deep, hands-on expertise in performance marketing and media buying.

In this role, you will not be resolving technical support tickets or handling routine administrative tasks. Instead, you will serve as a high-impact strategic consultant and trusted growth advisor for your own dedicated portfolio of clients. By translating multi-channel attribution insights into clear, actionable performance strategies, you will help marketing leaders and C-level executives optimize their budgets and scale their paid campaigns effectively.

Key Responsibilities

• Strategic Client Consultation & Advisory: Act as the primary strategic counterpart for a portfolio of e-commerce and lead-gen clients. Provide expert guidance to CMOs, Marketing Directors, and media buyers on channel budget allocation, campaign structures, creative testing frameworks, and multi-channel scaling.
• Post-Setup Onboarding & Rapid Value Realization: Partner with new accounts immediately following their initial technical setup. Teach client teams how to navigate and interpret complex attribution metrics, enabling them to make smarter, data-backed ad-spend adjustments early in their lifecycle.
• Portfolio Health, Retention & Revenue Growth: Maintain overall account health across your portfolio. Proactively identify churn risks before they materialise, introduce new platform feature updates, and unlock revenue growth through value-driven upselling and expansion strategies.
• Data-Driven Storytelling & Interactive Communication: Convert complex attribution analytics into persuasive, easy-to-digest growth narratives. Communicate recommendations through interactive, phone-first and video consultations rather than relying on lengthy email threads.
• AI & Process Optimization: Actively leverage modern generative AI tools (such as ChatGPT, Claude, and internal productivity applications) to streamline reporting, optimize daily workflows, and build scalable Customer Success routines.

Key Requirements & Qualifications

• Professional Experience: Minimum 2+ years of direct, hands-on experience in performance marketing, media buying, or paid media agency consulting (agency, MarTech vendor, or brand-side) with proven, direct client management experience.
• Paid Media Expertise: In-depth, practical knowledge of major ad networks—specifically Meta Ads and Google Ads—including campaign hierarchy setup, budget distribution, attribution windows, and scaling tactics.
• Core Marketing & Attribution Fundamentals: Thorough command of essential digital marketing concepts, including UTM parameter setup, marketing funnel progression, new vs. returning customer acquisition metrics, and multi-touch attribution dynamics.
• Commercial Acumen & Communication Style: Excellent interpersonal skills with an assertive, direct, phone-first communication style. Demonstrates a commercial eye for recognizing expansion/upsell potential during client interactions.
• Language Skills & Location: Native-level fluency in German (C2) alongside business-fluent English (C1). Must be currently based in the Greater Munich Area or willing to relocate (office setup is Hybrid: 3 days on-site / 2 days remote).
• Ecosystem Knowledge & AI Proficiency: Comfortable integrating AI tools (ChatGPT, Claude) into day-to-day operations. Familiarity with major e-commerce platforms and tracking ecosystems (Shopify, WooCommerce, Shopware, GA4, Google Tag Manager, or TikTok Ads) is a strong advantage.

What We Offer

• Competitive Package: A salary range of €55,000 – €65,000 gross per annum (commensurate with experience) plus an attractive performance-based bonus scheme.
• Ownership & High-Impact Work: Complete ownership over your client portfolio with a clear focus on high-level strategy, customer success, and revenue expansion rather than routine support desk ticket management.
• Flexible Modern Workplace: Modern, equipped office space in Munich combined with a balanced hybrid working policy (3 days on-site, 2 days remote), flat hierarchies, quick decision-making paths, and close collaboration with our Product and Sales teams.
• Perks & Career Growth: Top-tier hardware (high-end MacBook), corporate health benefits (Wellpass membership), unlimited access to cutting-edge AI tools, and continuous professional development opportunities within a high-growth European MarTech company.